Manager, Sales Support

TUNGSTEN AUTOMATION SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading automation company in Singapore is seeking a Sales Support Manager to lead the regional Sales Support team. This role involves managing team workflows, handling customer inquiries, and collaborating closely with sales leaders to ensure success. The ideal candidate has experience in team management and proficiency in Salesforce CRM. Salary expectations will be discussed during the interview.

Qualifications

• Experience managing a team before.
• Experience in using Salesforce as a CRM.
• Ability to manage internal and external stakeholders.

Responsibilities

• Lead and support the regional Sales Support team.
• Respond quickly to requests and ensure issues are resolved.
• Generate quotes and prepare order packages for completed deals.

Skills

Team management

Salesforce CRM

Stakeholder management

Job description

Overview

Lead the regional Sales Support team, making sure Account Executives and partners get the operational support they need. Oversee team workflow, handle customer and partner requests, resolve issues, and prepare reports to help the sales team succeed.

Responsibilities

• Lead and support the regional Sales Support team.


• Be the main contact for sales support inquiries from customers, partners, and internal teams.


• Respond quickly to requests and ensure issues are resolved or directed to the right people.


• Oversee the sales process, handle customer questions and complaints, and help move opportunities forward.


• Work closely with sales leaders and Account Executives, sharing important customer and partner information.


• Review sales opportunities, check contracts, and make sure all approvals are in place.


• Generate quotes and prepare order packages for completed deals.


• Ensure all paperwork is accurate and submitted on time, and keep sales data updated.


• Support teamwork within the Sales Support team and collaborate with global colleagues.


• Help improve processes, create reports, and ensure everyone follows best practices.


• Onboard and train new team members and make sure new sales hires understand sales support processes.

Qualifications

• Experience managing a team before


• Experience in using salesforce as a crm


• Ability to manage internal and external stakeholders

Salary expectations shall not be displayed in this job description. It will be discuss during interview