Logistics Customer Service & Shipments Coordinator

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local HR advisory firm in Singapore is seeking a Customer Service Officer to handle customer inquiries and logistics coordination. The successful candidate will address service requests and customer complaints, ensuring timely updates on shipment statuses. This role involves office hours from Monday to Friday and Work From Home on Saturdays. Candidates are encouraged to apply by sending their resume, including notice period and salary expectations, to the provided contact email.

Responsibilities

• Handle customer inquiries, service requests, and shipment-related concerns through phone, email, and online platforms.
• Coordinate with operations, warehouse, and transport teams to ensure timely pickup, delivery, and order fulfillment.
• Track and monitor shipment status, providing customers with timely updates and proactive notifications of delays or issues.
• Prepare and process shipping documents, delivery orders, invoices, and related logistics paperwork.
• Resolve customer complaints efficiently by identifying root causes and coordinating corrective actions.

Job description

A local HR advisory firm in Singapore is seeking a Customer Service Officer to handle customer inquiries and logistics coordination. The successful candidate will address service requests and customer complaints, ensuring timely updates on shipment statuses. This role involves office hours from Monday to Friday and Work From Home on Saturdays. Candidates are encouraged to apply by sending their resume, including notice period and salary expectations, to the provided contact email.