IT Support Officer

DON DON DONKI; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A retail company in Singapore is seeking an IT Support Officer to manage and support critical tech systems across its stores and head office. This hands-on role includes troubleshooting hardware and software, coordinating installations, and working with various internal and external stakeholders. The ideal candidate should have at least 2 years of experience in IT support, strong communication skills, and a flexible approach to tasks. Join a dynamic and multicultural team that values proactive tech solutions.

Qualifications

• At least 2 years of experience as an in-house IT Officer.
• Ability to work independently and collaboratively in a fast-paced environment.
• Comfortable working in a multicultural team environment.

Responsibilities

• Maintains, manages, troubleshoots and upgrades computer systems and servers.
• Provides end-user support for a variety of web applications.
• Coordinates the set-up of data services, as well as phones, computers, and printer installation.

Skills

Basic knowledge of POS environments in supermarkets or hypermarkets

Hands-on experience with setup of PCs, servers, MFPs, and general networking

Advanced skills in Microsoft Office tools

Experience with Microsoft Dynamics 365 Business Central

Strong communication and negotiation skills

Flexible in task prioritization

Understanding of retail store operations

Job description

Join Our Team as an IT Support Officer!

We are looking for a hands-on, solutions-driven IT Support Officer to support and manage essential tech systems across our retail stores and head office. In this fast-paced role, you will handle everything from hardware and software troubleshooting to system implementation and vendor coordination. You will play a key role in keeping critical operations—from inventory and sales systems to HR and accounting—running smoothly. If you’re tech-savvy, proactive, and ready to make a real impact in a dynamic, multicultural environment, we want to hear from you!

Job Responsibilities

• Maintains, manages, troubleshoots and upgrades computer systems and servers for performance and security and related issues

• Provides end-user support for a variety of web applications

• Troubleshoots information technology-related issues for both hardware and software

• Coordinates the set-up of data services, as well as phones, computers, and printer installation

• Coordinates the planning, implementation and maintenance of all information technology products with internal and external stakeholders

• Any other ad-hoc tasks as assigned

Target Systems

• Retail systems (e.g., purchasing, procurement, sales, inventory management)

• Food service management systems (e.g., sushi operations)

• Accounting systems

• HR systems

• IT devices (PCs, MFPs, servers, mobile phones, etc.)

• Network infrastructure (LAN, WAN, VPN, etc.)

Required Experience & Skills

• Basic knowledge of POS environments in supermarkets or hypermarkets

• At least 2 years of experience as an in-house IT Officer

• Hands-on experience with setup of PCs, servers, MFPs, and general networking

• Advanced skills in Microsoft Office tools and data processing using CSV or text files

• Experience with Microsoft Dynamics 365 Business Central

• Ability to work independently and collaboratively in a fast-paced environment

• Strong communication and negotiation skills

• Flexible in task prioritization and shifting responsibilities as needed

• Comfortable working in a multicultural team environment

• Understanding of retail store operations and a service-oriented approach to frontline IT support