Guest Services Host

OFFICE SECRETARIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A prominent workplace services provider in Singapore seeks a Guest Services Host to enhance the workplace experience. Responsibilities include welcoming visitors, curating client experiences, and ensuring presentation of workspaces. You will manage guest communications and execute food and beverage services effectively. Ideal candidates should have hospitality experience and a customer-centric approach, with a willingness to work flexible hours, including evenings and weekends.

Qualifications

• Experience in customer service or hospitality roles is preferred.
• Ability to work a flexible schedule, including occasional evenings and weekends.

Responsibilities

• Welcome all visitors and escort them to their destination.
• Curate experiences to make clients feel valued.
• Maintain communication with global WE 24/7 team for prompt resolution.
• Ensure workstations and offices are presentable and ready for use.
• Execute food and beverage experiences for the office and conference center.

Skills

Customer-centric approach

Ability to navigate technology platforms

Discretion in handling confidential information

Hospitality experience

Job description

Roles& Responsibilities

The Guest Services Host is an integral part of the Workplace Experience team.
This role will be responsible for setting the stage for a positive and productive stay and utilizing a customer interaction system to provide high-quality, knowledgeable and consultative customer service and administrative support.
This position is unique as it supports the local Singapore office, but it is also integrated into our global customer service support team.

Responsibilities & Qualifications

Other key responsibilities include:

• Offering a genuine welcome to all visitors and personnel and escorting internal andexternal clients to their destination.
• Curating experiences in the workplace to make the internal and external client feelvalued and part of the community.
• Maintaining Guest Services and other relevant inbox communication, in collaboration withglobal WE 24/7 team, to ensure prompt, one-stop resolution service to internal and external clients.
• Ensuring workstations, offices, and collaboration spaces are presentable, equipped,configured to customer specifications and ready for use.
• Executing the food and beverage experience for the office and conference center, includingmenu planning, presentation and breakdown, engaging with requisite stakeholders as required

We’d love to hear from you if you:

• Take a customer-centric approach to your work
• Possess the ability to utilize and navigate various technology platforms and applications
• Handle confidential and sensitive information with the appropriate discretion
• Hospitality or customer service management experience desired
• The ability to work a flexible schedule; occasional evenings and weekend shifts will be required