[Gov Healthcare] Patient Liaison Officer (Customer Service Exp, Central, Office Hours, Up$3200) #HCY

Recruit Express Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore seeks a dedicated patient coordinator. This role involves managing patient information, coordinating appointments, and providing support to ensure a seamless patient experience. Candidates should possess a diploma and relevant service experience, demonstrating excellent communication skills and problem-solving abilities.

Qualifications

• Minimum diploma required.
• 3-4 years experience in healthcare or service-related industries preferred.
• Able to handle on-call duties.

Responsibilities

• Ensure patient information is updated in a timely manner.
• Coordinate appointments and manage patient inquiries.
• Handle complaints and ensure client satisfaction.

Skills

Communication

Listening Skills

Problem Solving

Education

Diploma in any discipline

Job description

• Ensure patient information is updated in an accurate and timely manner
• Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices
• Support all enquiries from private patients, external and internal stakeholders
• Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
• Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
• Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
• Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
• Support initiatives to provide go-the-extra-mile service to patients and NOKs
• Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary
• Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey
• Support direct admission and air evacuation

Job Requirements:

• Min Diploma in any discipline
• On rotation for 24/7 on-call duties
• At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role

For interested candidates, please send your most recent and updated resume [e-mail]

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599