Ecommerce Executive

REVOLUTION MEDIA PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading media company based in Singapore is seeking an E-commerce Operations Assistant to manage subscription and distribution processes. Responsibilities include coordinating with partners for timely deliveries, ensuring accurate stock levels on the company’s Shopify platform, and assisting with customer inquiries. The ideal candidate should possess strong organizational skills, experience in e-commerce operations, and a commitment to timely communication. This is a great opportunity for those looking to contribute to a dynamic team.

Qualifications

• Experience in e-commerce operations and order fulfillment.
• Strong organizational skills to handle logistics and inventory.
• Ability to manage customer inquiries promptly.

Responsibilities

• Coordinate with distribution partners for timely deliveries.
• Ensure accurate stock levels on the Shopify store.
• Assist to manage subscription and circulation queries.

Skills

E-commerce operations

Inventory management

Customer service

Database management

Tools

Shopify

FedEx

DHL

Job description

The incumbent will assist the Manager of Ecommerce & Operations to administer and process matters pertaining to the subscription and distribution of various editions worldwide as well as Ecommerce order fulfillment.

Responsibilities:

E-Commerce Operation & Order Fulfillment

• Coordinate with contracted distribution partners and liaise with brands to ensure the timely delivery of watch shipments
• Assist to ensure accurate stock levels are reflected on Revolution shop via Shopify
• Assist to ensure efficient and smooth running of e-Commerce operations
• Co-ordinate with forwarders for deliveries/insurance coverages for watches
• Monitor and follow up on customer orders to ensure timely updates on shipping, delays, or stock issues.
• Ensure compliance with customs and import/export requirements for international shipments
• Prepare and verify invoices to third-party service providers, ensuring accuracy, and liaise with the finance department for processing.

Magazines Subscriptions & Circulation

• Co-ordinate with forwarders e.g. Fedex and DHL, postal agents, printers and suppliers to provide accurate documentation for distribution and deliveries for the various editions and ensure that magazines are on schedule.
• Assist in responding to queries regarding subscriptions, e-commerce and circulation in a timely manner.
• Assist in database management – accurate data entry, maintenance & regulation.
• Assist to optimize renewal and subscriptions of the magazine
• Review mailing lists and make any additions or removals
• Assist to identify key distribution channels

Administration duties

• Assist in monthly stock count and audit of inventory with Finance Team on last working day of month
• Maintain and organize logistics and inventory records, ensuring all documentation is up-to-date and accurate.
• Manage administration duties – attend meetings on logistics matters
• Manage and monitor packing materials stock level
• Assist to attend to walk-in guest or vendors
• Other ad-hoc duties as assigned by Management.