Customer Service Manager

187 NORTHWEST GOLD PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wellness company in Singapore is looking for a customer service representative to manage client inquiries and bookings. The ideal candidate will have at least 2 years of experience in customer service, preferably in the wellness or hospitality industry. Responsibilities include greeting clients, maintaining client records, and assisting with studio operations. The role offers competitive salary, flexibility, and opportunities for growth in a supportive team environment.

Benefits

Competitive salary

Performance incentives

Staff wellness perks

Discounts on classes

Opportunities for professional growth

Qualifications

• Minimum 2 years of experience in customer service, preferably in fitness or wellness.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet clients and provide excellent customer service.
• Manage membership inquiries and bookings.
• Respond promptly to client feedback and concerns.

Skills

Customer service experience

Communication skills

Organizational skills

Proficient in Microsoft Office

Interpersonal skills

Tools

Mindbody or similar platforms

Job description

Key Responsibilities:

• Greet clients and provide excellent customer service both in-person and over phone/email.
• Manage membership inquiries, bookings, cancellations, and class schedules.
• Maintain accurate client records and handle payment transactions.
• Respond promptly and professionally to client feedback, concerns, or complaints.
• Support marketing initiatives and promotions, including social media engagement.
• Assist with studio operations, including inventory management and administrative tasks.
• Supervise and train junior staff (if applicable, for Manager-level role).
• Collaborate with instructors to ensure a seamless customer experience.

Requirements:

• Minimum 2 years of experience in customer service, preferably in fitness, wellness, or hospitality industry.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office and/or scheduling software; experience with Mindbody or similar platforms is a plus.
• Ability to work flexible hours, including evenings and weekends.
• Passion for fitness, wellness, and promoting a healthy lifestyle.
• For Manager-level applicants: prior experience supervising a team is preferred.

What We Offer:

• Competitive salary and performance incentives.
• Staff wellness perks and discounts on classes.
• Friendly and supportive team environment.
• Opportunities for professional growth in the wellness industry.