Customer Service Executive (Call Center)

TELISTAR SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service firm in Singapore is seeking a Customer Service Executive to coordinate preventive maintenance and manage service orders. Candidates should have at least 2 years of relevant experience and strong SAP and Excel skills. Responsibilities include answering customer inquiries and preparing billing. The ideal candidate has excellent communication skills and a positive attitude.

Qualifications

• At least 2 years of relevant experience.
• Proficient in SAP and MS Office, especially Excel.
• Positive attitude and enthusiasm to learn.

Responsibilities

• Plan and coordinate the Preventive Maintenance schedule.
• Dispatch Field Services Engineers and assign service orders.
• Prepare billing for completed maintenance.
• Generate reports using Excel, vlookup, and pivot tables.
• Answer customer calls and register them in the service management system.

Skills

Communication Skills

Interpersonal Skills

Multi-tasking

Tools

SAP

MS Office Applications

Excel (Pivot table and vlookup)

Job description

Customer Service Executive

Work location: Toa Payoh

Responsibilities

• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers.Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Generate Reports using excel ,vlookup and pivot table
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Any adhoc duties assigned by Team Lead from time to time.

Requirements

• Possess good communication and interpersonal skills.
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
• Able to multi-task in fast pace environment
• Positive attitude, the enthusiasm to learn and the ability to work in a team