Customer Quality Engineer

Ultra Clean Technology; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading semiconductor company in Singapore is seeking a Customer Quality Engineer. This role involves managing customer quality issues, leading audits, and ensuring compliance with quality standards. The ideal candidate holds a Bachelor's in Engineering and has at least 5 years of relevant experience. Strong communication and problem-solving skills are essential. Join a diverse team committed to innovation and excellence.

Qualifications

• Min. 5 years of experience in Functional management, compliance Engineering, Operations, Quality, or Reliability.
• Knowledge of regulatory and compliance, experience in product, process, and system audits.
• Experience with the ISO 9001 standard is required.

Responsibilities

• Manage customer quality issues and audits.
• Define and implement production part qualification requirements.
• First point of contact for customer compliance and quality issues.

Skills

Preventive quality methods

Statistical data analysis

Critical thinking

Structured problem solving (8D)

Business process improvement

Strong communication skills

Leadership skills

Education

Bachelor's degree in Engineering

Job description

Overview

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

Position

UCT is looking for a talented Customer Quality Engineer to join us in Singapore! Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers.

Responsibilities

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements
• Reports into Site Quality Head and supports operations team to understand Customer requirements
• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Specific responsibilities include meeting/exceeding all goals and objectives for
  • Customer Quality Scorecards
  • Customer QMS & technical audits and action plan completion
  • Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics
  • Effectively interface with Customer to notify material purge/recalls & problems
  • Drive problem solving (8D) on all negatively impactful quality escapes to Customer
  • Create various presentations and action plans to meet Customer & UCT communication needs
  • Any other duties assigned by Site Quality Head

Knowledge, Skills and Abilities

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.

Educational/Certification Requirement

• Min. of BS in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience a plus

Experience Requirement

• Min 5 years experiences in Functional management, compliance Engineering, Operations, Quality or Reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Exposure to semiconductor industry and/ or Mechatronic / Robotic background preferred.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteri