Business Performance Manager

Cygnify; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology-driven telecommunications organization is seeking a Business Performance Manager in Singapore. This role will combine data, process improvement, and performance insights to support sustainable growth. Responsibilities include tracking sales pipelines, monitoring productivity, and defining delivery KPIs. Candidates should have a Bachelor’s degree, preferably an MBA, and 6-10 years of relevant experience. Strong analytical skills and proficiency with BI tools are essential in this collaborative environment.

Qualifications

• 6–10 years’ experience in business performance, FP&A, sales operations, or strategy/ops roles.
• Strong exposure to commercial, operational, financial, and HR data.
• Telecommunications and ICT products knowledge is a plus.

Responsibilities

• Track sales pipeline health and revenue realization by Service Line.
• Monitor sales productivity for affordability assessment.
• Define and track delivery KPIs by Service Line.

Skills

Data analysis

Business performance improvement

Cross-functional leadership

Financial modelling

Proficiency with BI tools

Education

Bachelor’s degree in Business, Finance, Operations or related field

MBA (preferred)

Tools

Power BI

Tableau

CRM

SAP

Workday

Job description

Role: Business Performance Manager Location: Singapore

We are currently partnering with a leading technology-driven telecommunications organization that is scaling rapidly to support new digital initiatives and platforms. As part of this expansion, multiple roles are open across key functions to help build, maintain, and enhance next-generation solutions. This opportunity offers exposure to large-scale systems, innovative technologies, and a collaborative environment where skills and ideas make a real impact.

The Business Performance Manager drives impact by combining data, process improvement, and performance insights to help the company scale sustainably. By bringing together sales, delivery, financial, and people metrics into a clear, actionable story, the role gives leaders visibility into how growth, execution, and capacity connect to business goals. With insights tied to accountability, the role ensures decisions translate into results.

Responsibilities:

• Track sales pipeline health, conversion rates, win/loss trends, and revenue realization by Service Line.
• Monitor sales productivity (e.g., revenue per head, quota attainment) for affordability assessment.
• Partner with Sales leadership to highlight risks to targets and opportunities for growth by Service Line.
• Define and track delivery KPIs (e.g., utilization, backlog, SLA adherence, project profitability etc) by Service Line.
• Monitor order-to-cash SLA by Service Line and fulfillment accuracy, escalating bottlenecks and operational inefficiencies.
• Ensure operational execution is aligned with financial and customer commitments.
• Integrate financial KPIs (e.g., revenue, GM, EBITDA) with operational and sales metrics.
• Provide variance analysis and root-cause insights behind financial performance.
• Partner with Finance to align forecasts with operational capacity and pipeline reality.
• Track headcount, attrition, productivity for affordability analysis.
• Highlight alignment (or gaps) between workforce capacity and business demand.
• Identify and recommend high-impact opportunities for comprehensive process and performance improvements, driving initiatives for expense reduction, revenue enhancement, and efficiency maximization.

Requirements:

• Bachelor’s degree in Business, Finance, Operations, or related field (MBA preferred).
• 6–10 years’ experience in business performance, FP&A, sales operations, or strategy/ops roles.
• Strong exposure to commercial, operational, financial, and HR data. Telecommunications and ICT products knowledge is a plus.
• Proficiency with BI tools (Power BI, Tableau) and source systems (CRM, SAP, Workday etc)
• Advanced analytical skills with expertise in data visualization tools and financial modelling.
• Experience influencing cross-functional leadership and driving performance outcomes
• Knowledge on ITIL, Six Sigma or Agile Methodology is a plus