Business Analyst-OPs Manager

Accenture; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global consulting firm in Singapore is looking for an Ops Manager to oversee production support and operational activities. This role is focused on managing production incidents, leading cross-functional teams, and ensuring operational efficiency while adhering to SLAs. The ideal candidate should possess strong leadership and functional expertise to improve system performance and resolve issues swiftly. This is an excellent opportunity for a proactive individual seeking to drive operational enhancements.

Qualifications

• Strong leadership skills with the ability to drive team development.
• Excellent stakeholder management and engagement capabilities.
• Functional expertise to guide the team in issue resolution.

Responsibilities

• Oversee production incidents and operations enhancements across multiple tracks.
• Lead a cross-functional team to provide on-call support for P1/P2 incidents.
• Manage and mentor a team of Developers and Business Analysts.
• Prepare management reports on incident trends and critical issues.
• Engage with client leadership and stakeholders to align operational priorities.

Skills

Incident & Operations Management

Leadership

Stakeholder Management

Functional & Technical Expertise

Job description

Opportunity for Ops Manager to oversee production support and operational activities across multiple tracks. The ideal candidate will manage production incidents, drive operational enhancements, and ensure seamless collaboration between clients and internal teams. This role demands strong leadership, stakeholder management, and a commitment to operational efficiency while maintaining SLAs. Additionally, the candidate should possess strong functional expertise to guide the team in swiftly resolving issues and improving overall system performance.

Key Responsibilities

• Oversee production incidents and ops enhancements across multiple tracks, ensuring timely resolution with minimal business impact.
• Lead a cross‑functional team (BA, Dev, Integration) to provide on‑call support for P1/P2 incidents, ensuring regular user updates per SLA.
• Maintain daily engagement with users to provide updates on critical incidents; manage escalation effectively when needed.
• Provide functional and technical guidance to the team on ticket investigation, troubleshooting, and resolution.
• Contribute to system design improvements, offering insights into solutioning and architectural enhancements.
• Ensure strict adherence to SLAs for incident resolution and reporting.
• Plan and coordinate weekly deployments and patching to ensure smooth production operations and maintain system availability.
• Manage maintenance windows and downtimes in collaboration with clients and internal teams.
• Oversee the timely implementation of security fixes and certificate renewals as per SOP.

Team Leadership & Coordination

• Lead weekly PMT reporting and quarterly PMC for Ops, providing transparency on progress and challenges.
• Prepare and present management reports on incident trends and critical issues to both internal and external stakeholders.
• Manage and mentor a team of Developers, Business Analysts, and Interns across various experience levels.
• Drive team development and engagement, fostering skill development and operational excellence.
• Engage with client leadership and key stakeholders, ensuring alignment on operational priorities.

Primary Skill

• Incident & Operations Management
• Leadership & Stakeholder Management
• Functional & Technical Expertise