Business Analyst

ENCORA TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Singapore is looking for a professional to oversee stakeholder relationships and manage technology deployments in banking. Candidates should possess business domain knowledge in banking, experience in consulting, and strong problem-solving skills. The role requires a minimum of 5-8 years relevant experience and a bachelor’s degree. Join us in ensuring operational excellence and sustainable improvements in a dynamic environment.

Qualifications

• Strong business domain knowledge in banking (Trade Finance).
• Minimum 5-8 years of relevant banking and/or consulting experience.
• Resourceful team player.

Responsibilities

• Acts as a trusted advisor for new business demands requiring technology or operations enablement.
• Develop high-level solutions to illustrate feasibility of achieving target business outcomes.
• Manage communication and regular updates to business stakeholders on critical production incidents.

Skills

Stakeholder Relationship Management

Analytical Skills

Problem-solving

Communication Skills

Change Management

Education

Bachelor’s degree in engineering/business/finance or equivalent

Job description

Responsibilities

1. Stakeholder Relationship Management
   • Acts as a trusted advisor for new business demands requiring technology or operations enablement/solution
   • Prioritize business requests and co‑create the Business Roadmap with business segments
   • Supports Biz T&O Head for project pipeline, pre‑project planning activities, QR prioritization
   • Supports effective business change by building relationships with business leaders, technology and operational business partners
2. High Level Solutioning
   • Develop high‑level solution to illustrate feasibility of achieving target business outcomes
   • Align high‑level solution with the organizational technology roadmap and strategy by consulting with enterprise architecture and business technology services teams
   • Work effectively with business users and internal technology teams to ensure all aspects of the business requirement are defined and analysed
   • Initiate the implementation plan for Group T&O projects, including all activities that the business needs to prepare for new operational process and technical components
3. Change Implementation Planning & Management
   • Undertake scoping and evaluation of new initiatives, defining overall considerations including scalability, maintainability, cost, operations and technology principal risks to provide a recommendation
   • Collaborate with cross‑functional and technical teams including business analysts, solution architect, business technology services teams and testing teams to define/clarify requirements
   • Work with the business technology services team on the smooth delivery of the solution
   • Review test scenarios, help plan and support user acceptance testing, and address any issues, ensuring a business perspective on how new operations and technical capabilities will be delivered
   • Spot potential problems, recognise risk impact and propose risk mitigation strategies
4. Managing RUN
   • Manage communication and regular updates to business stakeholders on critical production incidents and problems impacting customer and business operations
   • Regularly review system stability, responsiveness, production incidents, problem tickets and root‑cause identification with business
   • Track for continuous improvement, ensuring early detection and resolution of challenges impacting BAU systems
   • Monitor fulfilment of service levels between GTO and business segments, highlighting required actions to close gaps
5. Sustainable Improvements
   • Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives that provide the highest ROI
   • Improve systems by studying current practices and designing modifications

Requirements

Job Requirements

• Strong business domain knowledge in banking (Trade Finance)
• Strong quantitative, analytical, problem‑solving and process‑design skills that can translate analysis into solutions meeting business objectives
• Understanding of technology and operational processes across functions/departments in the bank/market
• Resourceful team player
• Familiar with change‑management processes and project management fundamentals
• Outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – defining overall considerations including scalability, maintainability, cost, operations and technology principal risks to provide a recommendation
• Bachelor’s degree in engineering/business/finance or equivalent
• Minimum 5‑8 years of relevant banking and/or consulting experience

Key Domain/ Technical Skills

• Adaptable, eager to learn, great team player
• Preferably with technical IT related skills