Bartender Supervisor / Senior Bartender

InterContinental® Singapore Robertson Quay; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier hotel in Singapore is seeking a Bartender/Senior Bartender/Bartender Supervisor to provide engaging service in a vibrant Italian dining environment. In this role, you'll prepare drinks, interact with patrons, and ensure guest satisfaction. Ideal candidates will have at least one year of relevant experience, strong coffee knowledge, and a passion for service. The position offers a competitive salary, opportunities for career progression, and benefits including health and wellness programs.

Benefits

Career development opportunities

Health and wellness benefits

Dining discounts

Collaborative company culture

Qualifications

• 1 year of experience in a similar role is required.
• Barista training is an advantage.
• Working knowledge of all coffee forms and beverage recipes.

Responsibilities

• Prepare alcoholic and non-alcoholic beverages for guests.
• Assist in maintaining bar inventory security and organization.
• Ensure compliance with health and safety regulations.

Skills

Coffee knowledge

Customer service

Attention to detail

Positive attitude

Education

O level or equivalent

Job description

As a Bartender/Senior Bartender/Bartender Supervisor at Publico Ristorante, you will be the face of our vibrant Italian dining experience, delivering warm, engaging, and polished service to every guest. You’ll take pride in providing attentive, detail-driven hospitality, ensuring every meal is memorable. From presenting our dishes with passion to anticipating guest needs, you will play a vital role in creating an authentic and elevated dining atmosphere that reflects the heart of Publico.

At InterContinental Hotels & Resorts®, we believe in Inspiring Incredible - both within our teams and in every guest experience. With a global, cultured mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments. Our success is driven by passionate individuals who understand hospitality inside and out. We perform at our best by fostering a culture of excellence, engagement, and well-being - because when we invest in ourselves, we deliver exceptional experiences. We fuel innovation by embracing diverse perspectives, leading to creative and forward-thinking solutions. And we stand out because of our unique culture, setting us apart in the industry.

As a colleague of InterContinental Singapore Robertson Quay, you will be part of a team that embodies this philosophy, delivering exceptional service and elevating hospitality to new heights. If you believe in our values and want to be part of something truly special, we want you on our team!

Your day to day

The Bartender/Senior Bartender/Bartender Supervisor assists in all aspects of operations in one or more full-service food & beverage outlet on a daily basis and helps coordinating special events. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

As a Bartender/Senior Bartender/Bartender Supervisor, you are responsible to prepare alcoholic and non-alcoholic beverages for bar and restaurants guests, to learn how to make classic cocktails, interacting with patrons, taking orders, dealing with payments, promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.

Financial Returns

• Assisting the Bar Manager to maintain procedures to (1) ensure the security and proper storage of bar inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.

Guest Experience

• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.

• Greet, smile and maintain eye contact with guests at all times

• Deliver responsive, warm and caring service to guests

People

• Actively participate in the selection of suitable new staff, their on-boarding, and continuous training to upkeep high levels of service presentation by them at all times.

Responsible Business

• Follow respective opening and closing procedures established.

• Ensure that all bar equipment (coffee and beer & water machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all bar facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Bar Manager immediately of any maintenance and repair needs.

• Verifying information to ensure that customers are old enough to drink.

• Dispose of all waste, clear and clean all glassware, wipe down bar and preparation areas.

• Prepare mixers, cut fruit, receive requisitions, check par stock levels. Refill mixers, top up ice bin.

• Provide opening and closing inventory of spirits, beers and wines in accordance to established policies and procedures.

• Perform other duties as assigned.

• Responsible for helping the hostess, waiter/waitress in the performance of their jobs.

• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation.

• Responsible for the overall sanitation and cleanliness of the outlet during the shift.

• Responsible for the proper maintenance and good working order of all equipment and fixtures in the beverage outlet

• Responsible for consistently implementing the service standards and operating procedures in the beverage outlet.

• Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel.

• Alert management of potentially serious issues.

• Handling tactfully on guest request or complaint

• To ensure the standards of service are delivered

• To Achieve the Service Step Consistently

What We Need From You

• Able to have a good coffee knowledge/certification in coffee making

• 1 year experience in similar role

• Minimum O level or equivalent education requirement

• Barista Training with reputed café/School would be an advantage

• High volume experience with coffee making equipment

• Working knowledge of all forms of coffee and standard beverage recipes

• Positive attitude with a passion for service & a ready smile

• Wiliness to learn new and innovative ideas for food and service

• Able to think out of the box in difficult and challenged situations

• For Individuals with a serious passion in F&B

• Positive working attitude and a ready smile

What We Offer

At InterContinental® Singapore Robertson Quay, we are committed to providing a supportive and enriching work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and progression

• Comprehensive health and wellness benefits

• Discounts on hotel stays and dining experiences

• Collaborative and inclusive company culture

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make positive difference, and building genuine connections with guest

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.