Banking Customer Experience & Digital Solutions Analyst

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A prominent banking institution seeks an Analyst/Associate for Customer Service in Singapore. The role focuses on delivering high-quality service to meet customer banking needs, while also managing complaints and promoting digital solutions. Candidates should possess a relevant degree and strong communication skills, with a preference for experience in banking or contact centres. This position entails interaction with customers across various channels, ensuring compliance and excellence in service delivery.

Qualifications

• Experience in a contact centre or banking industry preferred.
• Proficient in professional email servicing writing.
• Knowledge of industry-specific regulations and standards.

Responsibilities

• Meet and exceed Customer Centre targets set (KPIs).
• Ensure accuracy and compliance for all customers’ requests.
• Handle wide suite of banking products and services.
• Cross-sell the bank’s products and services.
• Support operations in resolving request fulfilment.

Skills

Good listening skills

Empathy

Adaptability

Problem-solving

Communication

Multi-tasking

Education

Degree or diploma

Job description

A prominent banking institution seeks an Analyst/Associate for Customer Service in Singapore. The role focuses on delivering high-quality service to meet customer banking needs, while also managing complaints and promoting digital solutions. Candidates should possess a relevant degree and strong communication skills, with a preference for experience in banking or contact centres. This position entails interaction with customers across various channels, ensuring compliance and excellence in service delivery.