Assistant Service Engineer

MEDICAL IMAGING SYSTEMS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading medical imaging company in Singapore is seeking a dedicated professional to provide technical and administrative support. Responsibilities include installation, troubleshooting, customer service, and equipment analysis to ensure high service quality. Ideal candidates will excel in communication and problem-solving. This role is essential for maintaining customer satisfaction with equipment and services.

Responsibilities

• Responsible for technical and administrative support activities including installation, testing, commissioning, and repair.
• Accountable for customer relationships to deliver best in class services.
• Provide timely and professional response to all technical service inquiries.
• Identify and isolate equipment start-up malfunctions.
• Represent the company in a customer support role to ensure satisfaction.
• Prepare daily logs and reports of work performed.
• Analyze and advise on customers’ existing equipment status.

Job description

A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.

B. Accountable to customer relationship to deliver best in class services delivered to drive service quality.

C. Responsible for timely, professional, accurate and service oriented response to all technical service enquires.

D. Identify and isolates equipment start-up malfunctions and takes corrective action.

E. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.

F. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally.

G. Analyze and provide advise for customers’ existing equipment status and recommended replacement schedules and provide troubleshooting