After-sales Engineer

HUAXIN (SINGAPORE) INTELLIGENT EQUIPMENT PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions company in Singapore seeks a technician to manage the operation and maintenance of AMHS-related equipment. The ideal candidate will handle on-site installations, write technical documentation, and respond to customer inquiries. Required qualifications include a diploma in relevant fields, troubleshooting experience, and proficiency in English and Chinese. Flexibility for shift work and business trips is necessary, including potential training in China.

Qualifications

• Experience in after-sales service for automation equipment or semiconductor equipment.
• Ability to independently debug and troubleshoot equipment.
• Proficient in English and fluent in Chinese for daily collaboration.

Responsibilities

• Responsible for the daily operation and troubleshooting of AMHS-related equipment.
• Install and debug equipment on-site as needed.
• Write user manuals and technical documents.
• Respond to customer service requests promptly.
• Travel for training and work as needed in China.

Skills

Equipment troubleshooting

Customer service

Communication skills

Problem-solving

Flexibility

Ability to work in shifts

Proficiency in English

Fluency in Chinese

Education

Diploma or higher in Telecommunications/Mechanical and Electrical/Automation

Job description

Job Responsibilities

• 1.Responsible for the daily operation, maintenance, and troubleshooting of customer site AMHS-related equipment；
• 2.Install and debug the equipment on-site at the customer's location as needed, and conduct functional tests；
• 3.Writing of equipment user manuals and other related technical documents；
• 4.Respond to customer service requests in a timely manner；
• 5.Respond to customer service requests in a timely manner；

Qualifications

• 1.Understand knowledge related to the AHMS system, and have experience in after-sales service for automation equipment/semiconductor equipment/LCD equipment；
• 2.Possesses the ability to independently carry out equipment debugging and troubleshooting, holds an electrician's certificate, and has PLC experience；
• 3.Educational requirements: diploma or higher (recent graduates are acceptable for this position), related to telecommunications/mechanical and electrical/automation majors, familiar with office software operation；
• 4.Possess good communication skills, problem-solving abilities, the ability to summarize issues, and can respond flexibly to customer inquiries；
• 5.Have a strong service awareness and team spirit, obey the work arrangements of superiors, and be flexible with work location assignments；
• 6.Able to accept shift work and business trips; need to undergo training and learning at the company headquarters (Pinghu, Jiaxing, Zhejiang, China) for a period of time before officially being stationed；
• 7.Need to be proficient in English and fluent in Chinese to collaborate daily with the Chinese team.