Wellbeing Associate - Riyadh

Concentrix; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global service company is seeking an Onsite Wellbeing Counsellor in Saudi Arabia to deliver mental health support to employees in content moderation roles. This role requires a Master's degree in psychology, a valid practice license, and a minimum of 3 years of experience in psychotherapy. Responsibilities include providing therapy sessions, assessing psychological needs, and managing confidential records. Strong skills in communication and cross-cultural counselling are essential, with fluency in Arabic required.

Qualifications

• Minimum 3 years of experience in wellbeing or psychotherapy field.
• Proven experience in designing and delivering mental health training.
• Fluent in written and spoken Arabic.

Responsibilities

• Deliver onsite counselling sessions using therapeutic interventions.
• Complete administrative duties, including tracking session data.
• Facilitate creative sessions for wellbeing.

Skills

Cross-cultural counselling

Building trust and rapport

Communication

Data management

Time management

Education

Master’s degree in clinical psychology, counselling psychology, or psychotherapy

Current unrestricted license to practice

Job description

Overview

Our psychological health team is a diverse group of specialists dedicated to developing, delivering, and evaluating employee health and wellbeing strategies for Trust & Safety teams at Concentrix. Our initiatives are crafted to enhance and support positive mental and physical health, while fostering a healthy culture and work environment across the organization. The Onsite Wellbeing Counsellor will provide onsite mental health and wellbeing support to employees working in content moderation roles. As a qualified counsellor or psychotherapist, you'll conduct sessions using interventions such as Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Mindfulness‑Based Therapies (MBT).

Responsibilities

• Deliver one‑to‑one onsite counselling sessions, addressing a range of psychological health issues using short‑term therapeutic interventions such as CBT, ACT and MBT.
• Deliver one‑to‑one onsite coaching sessions, and develop resilience plans for maintaining employee health and wellbeing.
• Deliver onsite group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships.
• Facilitate onsite creative sessions such as creative therapies, music therapies, and mindfulness‑based activities.
• Assess cases for trauma related to exposure to graphic content and follow escalation protocols.
• Evaluate and appropriately manage risks of harm to self or others in a timely manner.
• Manage confidential case records and reports safely, and in line with privacy protocols.
• Deliver psychometric assessments to employees in the region.
• Review assessment data for trends that require intervention, and contribute to insight reports.
• Complete administrative duties, including tracking session data and completion of individual case notes in a timely manner.
• Respond promptly to emails and messages from employees seeking support, ensuring clear and timely communication.
• Communicate with the clinical leadership team on a regular basis to discuss observations, insights, risks and areas for improvement.
• Contribute towards safe working practices across the Psychological Health team.
• Attend monthly peer support sessions with your Clinical Manager and regional colleagues.
• Adhere to professional and ethical guidelines set by discipline specific governing and licensing bodies.

Minium qualifications

• Master’s degree in clinical psychology, counselling psychology, or psychotherapy.
• Current unrestricted license to practice in the country where the site is based.
• Minimum 3 years of experience in wellbeing or psychotherapy field.
• Proven experience in cross‑cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds.
• Able to build trust and rapport with employees, managers and team members.
• Proven experience designing and delivering wellbeing/mental health training, workshops and webinars.
• Strong data management skills, ensuring accurate handling of sensitive information and session records.
• Excellent time management and prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting.
• Proven ability to maintain professionalism and ethical standards in a business environment.
• Excellent communication skills.
• Fluent in written and spoken Arabic.
• English B1 as a plus.

Desired qualifications

• Experience working in Trust and Safety or a content moderation environment.