We’re Hiring in Jeddah! | Senior IT Support Specialist

Mattex; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global manufacturing leader is looking for a Senior IT Support Specialist in Jeddah. The ideal candidate will have 5–7 years of IT support experience, strong troubleshooting skills, and expertise in Windows OS and Active Directory. Join us to work with cutting-edge technologies and contribute to impactful IT initiatives.

Qualifications

• 5–7 years of relevant IT support experience, including senior roles.
• Strong troubleshooting skills for hardware, software, and networks.
• Experience with IT ticketing systems (e.g., ServiceNow).

Responsibilities

• Provide advanced 1st and 2nd level IT support via phone, email, and in-person.
• Troubleshoot complex hardware, software, and network issues.
• Install, configure, and maintain servers, networks, and IT infrastructure.

Skills

Windows OS & Windows Server

Active Directory & Exchange

Troubleshooting skills

IT ticketing systems (e.g., ServiceNow)

Communication and leadership skills

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

CompTIA A+

CCNA

VMware

Hyper-V

Office 365

SharePoint

Google Workspace

Job description

Overview

We’re Hiring! Senior IT Support Specialist
Location: Jeddah – First Industrial City
Company: Mattex Group – A global leader in manufacturing and innovation

Mattex Group is seeking a Senior IT Support Specialist to join our growing IT team. This is a senior-level role requiring strong technical expertise, leadership, and a proactive mindset to ensure smooth IT operations and exceptional support across the organization.

Responsibilities

• Provide advanced 1st and 2nd level IT support via phone, email, and in-person
• Troubleshoot complex hardware, software, and network issues
• Install, configure, and maintain servers, networks, and IT infrastructure
• Manage user accounts, permissions, and access controls
• Perform system maintenance, updates, backups, and monitoring
• Mentor and train junior IT staff and end-users
• Collaborate with cross-functional teams to implement IT improvements
• Maintain accurate documentation and IT asset inventory

Requirements & Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field
• 5–7 years of relevant IT support experience, including senior roles
• Expertise in:

• Windows OS & Windows Server
• Active Directory & Exchange
• Strong troubleshooting skills for hardware, software, and networks
• Experience with IT ticketing systems (e.g., ServiceNow)
• Excellent communication and leadership skills

Preferred Skills

• Certifications: CompTIA A+, CCNA
• Experience with virtualization (VMware, Hyper-V)
• Knowledge of cloud services: Office 365, SharePoint, Google Workspace

How to Apply

Send your CV to: [e-mail]

Subject Line: Senior IT Support Specialist – Jeddah

Why Join Mattex Group?

Be part of a global organization driving innovation in manufacturing. Work with cutting-edge technologies and contribute to impactful IT initiatives.