Waiter / Waitress

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Makkah is looking for dynamic Food & Beverage professionals. Responsibilities include serving food and beverage, greeting customers, and ensuring high standards of service. Candidates should have a diploma in hospitality and experience in a high-volume restaurant. Strong customer service skills and English proficiency are essential.

Qualifications

• Previous experience as a Waiter / Waitress in a high volume restaurant is essential.
• A good command of English is necessary.

Responsibilities

• Perform all necessary tasks to service food and beverage according to standards.
• Greet, seat, and serve customers professionally.
• Monitor quality of food and beverage being served.

Skills

Customer service

Interpersonal skills

Adaptability

Education

Diploma / degree in hospitality or vocational training

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

Responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills

Education, Qualifications & Experiences

• You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant.
• A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork

Understanding the Job