Waiter – Tamayyaz (Saudis Only)

Accor Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prominent hospitality company in the Makkah region is offering a training program for Saudi Nationals to develop skills in various hospitality roles. The ideal candidates are fresh graduates or those with limited work experience, passionate about the industry, and able to communicate in basic English. Responsibilities include guest interaction, participating in training sessions, and maintaining high service standards. This is an excellent opportunity to start a career in hospitality with a renowned global brand.

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates.
• Strong passion for the Hospitality Field.

Responsibilities

• Attend regular training sessions in line with departmental standards.
• Work as per instructions from the immediate Supervisor.
• Communicate directly with guests and handle their inquiries.

Skills

Basic English skills

Interpersonal and communication skills

Team player

Ability to remain calm and courteous

Job description

Company Description

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

Job Description

1. Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
2. Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
3. Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
4. Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
5. Handles the guest greeting upon arrival and their seating through the hostess.
6. Ensures that under no circumstances the entrance is left unattended.
7. Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
8. Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
9. Reports cleanliness and maintenance issues to the immediate Supervisor.
10. Handles guest complaints as per instructions or consults the immediate Supervisor.
11. Does all mise-en place work according to the whole day service requirements.
12. To report any equipment failures/problems to the Maintenance Department.
13. To pass any maintenance requests to the Maintenance Department.
14. To participate in any Training/Developments schemes as recommended by senior management.
15. Attends all regular departmental briefings and contributes to an open communication within the assigned team.
16. To treat guests and colleagues in a polite and courteous manner.
17. To observe high standards of personal hygiene.
18. To maintain clean and organized side stations at all times.
19. To anticipate customers’ needs.
20. To be flexible in assisting around different areas of the hotel.
21. Familiar with the company’s internal policies and safety procedures
22. Helps in other areas of the Hotel if the situation requires.
23. To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.
24. Be familiar with all related company documentation and especially with the relevant Operational Standards for the department.
25. To carry out any other reasonable duties and responsibilities as assigned.

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.