(The Kingdom) - Senior Style Advisor

EZ Service Srl; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A retail company in Riyadh is seeking a dedicated customer service representative with at least 4 to 6 years of retail experience. Responsibilities include providing excellent customer service, processing payments, and maintaining store standards. Ideal candidates will possess strong communication skills, a pleasing demeanor, and a passion for the retail industry. This role presents an opportunity to excel in a dynamic sales environment while engaging with diverse customers.

Qualifications

• 4 to 6 years of retail sales or customer service experience.
• Ability to handle customer complaints professionally.
• Experience with cash handling and issuing receipts.

Responsibilities

• Welcome and greet every customer in a warm and friendly manner.
• Close the sale; receive cash or payment and issue receipts.
• Maintain clean and organized display areas.

Skills

Good communication and interpersonal skills

Pleasant personality and good grooming

Passion for retail industry

Education

High school qualification

Job description

JOB CONTENT

KEY RESPONSIBILITIES

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions.
• Confidently recommend and demonstrate appropriate products.
• Recommend link products at every sale opportunity.
• Close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts / bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, and instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE

Education / Qualification: High school qualification

Experience: 4 to 6 years retail sales or customer service experience.

Functional Skills & Specific Knowledge

• Good communication and interpersonal skills
• Pleasant personality and good grooming
• Passion for retail industry

COMPETENCIES

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Team Working
• Conceptual Thinking