Telephone Operator - Saudi Talent

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A hospitality company in Saudi Arabia is seeking a dynamic telephone operator to enhance guest experiences by providing professional responses to calls. Responsibilities include managing guest inquiries, effective communication across departments, and ensuring personalized service. Ideal candidates will have a diploma or degree in hospitality, along with excellent English skills and proficiency in Opera. This role requires a proactive, customer-driven personality, thriving in a multicultural environment.

Qualifications

• Diploma or degree in the hospitality field with similar previous work experience.
• Excellent written and verbal English communication skills.
• Previous experience with Opera is an advantage.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Ensure guests are greeted by name upon calling.
• Maintain the guest wake‑up call sheet and deliver calls on time.
• Take messages for guests and management.

Skills

Excellent written and verbal English communication skills

Strong voice modulation abilities

Customer focus

Adaptability

Teamwork

Education

Diploma or degree in hospitality

Tools

Opera

Job description

Job Overview

We are currently looking for dynamic, self‑motivated front‑office professionals who want to move their careers forward. As a telephone operator you are responsible for handling every phone call with importance, providing professional and customer‑focused responses to our guests, ensuring their stay becomes a memorable experience. Your key responsibilities include:

Responsibilities

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related departments to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana standard
• Maintain up‑to‑date knowledge of the hotel and local services
• Maintain awareness of guest profile through the Opera guest profile system
• Complete management’s long‑distance call vouchers and record them on the traffic sheet
• Maintain the guest wake‑up call sheet and deliver calls on time and to the established standard
• Ensure proper operation of the switchboard, resulting in fast and efficient transfer of internal and external calls
• Take messages for guests and management as per the required standard

Education, Qualifications & Experiences

You should ideally have a diploma or degree in the hospitality field with similar previous work experience. Excellent written and verbal English communication skills, strong voice modulation abilities, computer literacy and previous experience with Opera are advantages.

Knowledge & Competencies

The ideal candidate will be customer‑driven and an extremely proactive, ‘switched‑on’ personality with an outgoing and approachable character. You will work well under pressure in a fast‑paced environment, be a great team player, and thrive working with a multicultural team and guests alike. Key additional competencies include:

• Understanding the job
• Taking responsibility
• Recognizing differences
• Customer focus
• Adaptability
• Teamwork