Technical Support Specialist

Leader Group; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading engineering firm in Dammam is looking for an IoT Specialist to assist in the deployment and integration of IoT devices within Smart City projects. The ideal candidate will have 3-6 years of relevant experience, strong technical and analytical skills, and a background in Smart City solutions. Responsibilities include providing technical support, monitoring system performance, and preparing documentation. This role offers an opportunity to contribute to innovative projects in IoT technology.

Qualifications

• 3–6 years of experience in IoT deployment or technical support.
• Hands-on experience with IoT devices and networked systems.
• Familiarity with Smart City solutions preferred.

Responsibilities

• Assist in the deployment and integration of IoT devices.
• Provide technical support for deployed IoT systems.
• Continuously monitor IoT device performance and troubleshoot issues.
• Gather technical requirements for IoT implementations.
• Prepare detailed technical and operational reports.
• Identify opportunities to improve IoT system performance.

Skills

IoT deployment experience

Technical support

Analytical skills

Communication skills

Education

Bachelor’s degree in Computer Science, Electronics, Electrical Engineering, Information Technology

Tools

Jira

ServiceNow

Nagios

SolarWinds

Job description

Key Responsibilities :

1. IoT System Deployment & Integration

• Assist in the deployment and integration of IoT devices and solutions within the Smart City project.
• Configure, test, and validate IoT devices, gateways, and communication networks.
• Ensure seamless integration with Smart City platforms and applications.

2. Technical Support & Operations

• Provide on-site and remote technical support for deployed IoT systems.
• Monitor system health, diagnose issues, and implement timely solutions.
• Maintain logs and records of incidents, resolutions, and system performance.
• Open and coordinate support tickets with IT, network, and development teams as needed.

3. System Monitoring & Issue Resolution

• Continuously monitor IoT device performance, connectivity, and data flow.
• Troubleshoot hardware, software, and network issues proactively.
• Collaborate with vendors and internal teams to resolve critical technical issues.

4. Business Analysis & Stakeholder Coordination

• Gather and analyze technical requirements for IoT implementations.
• Assist in translating business needs into technical specifications.
• Coordinate with project stakeholders, vendors, and clients to ensure expectations are met.

5. Reporting & Documentation

• Prepare detailed technical and operational reports.
• Maintain comprehensive documentation of IoT devices, configurations, and troubleshooting steps.
• Contribute to knowledge transfer and internal training materials.

6. Continuous Improvement

• Identify opportunities to improve IoT system performance, efficiency, and reliability.
• Recommend enhancements or optimizations for Smart City applications.
• Support analytics initiatives related to IoT data, energy efficiency, and smart services.

Qualifications & Skills :

Education :

• Bachelor’s degree in Computer Science, Electronics, Electrical Engineering, Information Technology, or a related field.

Experience :

• 3–6 years of experience in IoT deployment, technical support, or Smart City projects.
• Hands-on experience with IoT devices, sensors, and networked systems.
• Familiarity with Smart City solutions or urban IoT platforms is preferred.

Technical Skills :

• Knowledge of IoT protocols (MQTT, Modbus, REST APIs, LoRaWAN).
• Basic understanding of networking, cloud platforms, and database management.
• Experience with ticketing systems (e.g., Jira, ServiceNow) and monitoring tools (e.g., Nagios, SolarWinds).
• Strong analytical, troubleshooting, and documentation capabilities.

Soft Skills :

• Excellent communication and stakeholder management skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and adapt to client environments.
• Collaborative mindset for working with cross-functional teams.