Technical Developer & Application Support Cooperative Training

Emdad By Elm; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology solutions provider in Jeddah seeks a Co-op Intern for Technical Development & Application Support. Candidates should be pursuing a degree in Computer Science or a related field. Responsibilities include handling user tickets, supporting integrations and contributing to technical development tasks. Ideal candidates will have basic programming skills and a good understanding of databases. This full-time internship lasts for 6 months, providing valuable industry experience.

Qualifications

• Currently a student in a relevant field.
• Basic programming skills in at least one language like Python, Java, .NET or JavaScript.
• Good understanding of databases and SQL fundamentals.

Responsibilities

• Handle user tickets via the service desk system.
• Develop small enhancements and fixes based on business requirements.
• Support integrations and basic troubleshooting for failures.

Skills

Basic programming skills

Troubleshooting mindset

Attention to detail

Clear communication skills

Ability to work in a team

Education

Currently a student in Computer Science, Information Systems, Software Engineering or related field

Tools

Postman

ERP/CRM systems

Job description

Co-op Opportunity | Technical Developer & Application Support Intern

Location: Jeddah

Duration: 6 months

Type: Cooperative Training (Full-time)

We’re looking for a Co-op Intern to support our business applications and contribute to technical development tasks. The role combines Application Support (L1/L2) with hands‑on development to help improve system performance, resolve user issues, and deliver small enhancements.

Key Responsibilities

Application Support (L1/L2)

• Handle user tickets via the service desk system, troubleshoot issues, and resolve within SLA.
• Support users with access, roles/permissions, and common application errors.
• Collect evidence (steps to reproduce, screenshots, logs) and elevate complex cases with clear notes.
• Assist with UAT, verify fixes after updates, and support post‑deployment monitoring.
• Document recurring issues and create a simple knowledge base/FAQs.

Technical Development

• Develop small enhancements and fixes based on business requirements.
• Support integrations (APIs/file exchanges) and basic troubleshooting for integration failures.
• Assist with reporting and data tasks (queries, extracts, validations) as needed.
• Follow change management and maintain clear technical documentation.

Requirements

• Currently a student in Computer Science, Information Systems, Software Engineering, or a related field.
• Basic programming skills in at least one language (e.g., Python / Java / .NET / JavaScript).
• Good understanding of databases and SQL fundamentals.
• Strong troubleshooting mindset, attention to detail, and clear communication skills.
• Ability to work in a team and take ownership of tasks.

Preferred (Nice to Have)

• Exposure to ERP/CRM systems (e.g., Odoo or similar).
• Familiarity with APIs and tools like Postman.
• Basic knowledge of Power BI / Excel reporting.