Tech Support Specialist - FinTech Product Expert

Talent 360; Riyad Al Khabra; On-site; SAR 150,000 - 200,000; Full time

Job summary

A corporate expense management platform is seeking a Customer Support Specialist to provide technical assistance to customers. The ideal candidate will have a technical degree and experience in support roles, excellent problem-solving abilities, and communication skills in both English and Arabic. This position involves diagnosing issues, assisting users with the platform, and ensuring customer satisfaction.

Qualifications

• 1+ year of experience in a technical support role, preferably in software or FinTech.
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

Responsibilities

• Respond to customer inquiries regarding technical issues and product functionality.
• Diagnose and resolve technical problems related to the platform.
• Document all customer interactions and solutions in the CRM system.

Skills

Technical aptitude

Problem-solving skills

Communication skills in English

Communication skills in Arabic

Education

Bachelor's degree in a technical field

Job description

A corporate expense management platform is seeking a Customer Support Specialist to provide technical assistance to customers. The ideal candidate will have a technical degree and experience in support roles, excellent problem-solving abilities, and communication skills in both English and Arabic. This position involves diagnosing issues, assisting users with the platform, and ensuring customer satisfaction.