Tabby Customer Service Representative

SAED; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A customer service company in Riyadh seeks candidates for customer service roles. Responsibilities include answering calls, providing information, and solving customer issues while adhering to company policies. Applicants should have a high school diploma or higher, with preferred experience in customer service. Benefits include a competitive salary of 6,635 SAR per month, performance allowances, and career growth opportunities.

Benefits

Competitive salary package

Monthly English language allowance

Monthly performance allowance

Career growth opportunities

Medical insurance coverage

Qualifications

• Previous experience in Customer Service or Call Center preferred.
• Ability to meet performance targets.

Responsibilities

• Answer customer calls and provide accurate information.
• Find timely solutions for customer issues.
• Handle difficult customers professionally.
• Receive and process customer inquiries efficiently.
• Adhere to company policies and procedures.
• Achieve a high level of customer satisfaction.

Skills

Excellent verbal communication skills in Arabic and English

Strong problem-solving abilities

Ability to remain calm under pressure

Good listening skills

Positive attitude

Ability to work collaboratively in a team

Education

High School Diploma, Associate Degree, or Bachelor’s Degree

Job description

• Answer customer calls and provide accurate and clear information.
• Find timely solutions for customer issues.
• Handle difficult or disruptive customers professionally and calmly.
• Receive and process customer inquiries efficiently.
• Adhere to company policies and procedures.
• Achieve a high level of customer satisfaction and service quality.

Job Benefits

• Competitive salary package of 6,635 SAR per month.
• Monthly English language allowance of up to 1,000 SAR, subject to company’s policy.
• Monthly performance allowance up to 25% of the salary based on KPIs.
• Career growth opportunities with promotions for top performers.
• Medical insurance coverage at major hospitals.

Working Hours

• Five working days per week.
• 9 hours per day, including a 1-hour break.

Education

• High School Diploma, Associate Degree, or Bachelor’s Degree.

Experience

• Previous experience in Customer Service or Call Center preferred.

Personal Skills

• Excellent verbal communication skills in Arabic and English.
• Strong problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional under pressure.
• Good listening skills and attention to detail.
• Positive attitude and customer-focused mindset.
• Ability to work collaboratively in a team and meet performance targets.