Store Manager - Riyadh

Whitecollars; Riyad Al Khabra; On-site; SAR 60,000 - 80,000; Full time

Job summary

A retail company in Riyad Al Khabra is seeking an experienced Store Manager to oversee all aspects of store operations. This role involves driving sales growth, maintaining excellent customer service, managing staff, and optimizing inventory control. The ideal candidate will have over 3 years of retail experience, strong communication skills, and a Bachelor's degree. You will be responsible for developing training programs to enhance staff performance and ensure a positive shopping experience.

Qualifications

• 3+ years of experience in the retail industry.
• Strong proficiency in the English language, both written and verbal.
• Proven experience as a store manager or in a similar retail management role.

Responsibilities

• Oversee daily store operations including opening, closing, cash management.
• Drive sales growth by monitoring performance and implementing strategies.
• Maintain understanding of products and ensure effective merchandising.
• Cultivate positive relationships with customers and ensure satisfaction.
• Develop training programs for retail staff including new hire training.

Skills

Retail management

Customer service

Training delivery

Multitasking

Communication

Education

Bachelor's degree in a related field

Job description

Job Description

About the role :

As a store manager, you will be responsible for overseeing all aspects of store operations. This includes driving sales growth, maintaining top-tier customer service, efficient staff management, and optimal inventory control to consistently provide a positive shopping experience. Beyond this, your role extends to developing training programs that elevate the performance of our in-store retail staff, actively contributing to their growth and the overall success of the store.

Responsibilities :

• Oversee and manage aspects of daily store operations, including opening and closing procedures, cash management, inventory management, visual merchandising, and maintenance of store cleanliness and organization.
• Drive sales growth by setting sales targets, monitoring performance, and implementing strategies to achieve sales goals.
• Maintain a thorough understanding of the store's products and services. Ensure effective product merchandising, pricing, and promotions to maximize sales opportunities and create an appealing and customer-friendly store environment.
• Cultivate and maintain positive relationships with customers, addressing their concerns, resolving complaints, and ensuring a high level of customer satisfaction.
• Develop and deliver training programs for all in-store retail staff, including new hire training, ongoing product knowledge training, and sales and customer service training.
• Collaborate with other departments to develop and deliver training programs that support company goals.
• Coach and mentor retail staff on sales and customer service skills.
• Observe retail staff on the sales floor, provide feedback, and track the effectiveness of training programs.

Qualifications

• 3+ years of experience in the retail industry.
• Bachelor's degree in a related field.
• Strong proficiency in the English language, both written and verbal.
• Proven experience as a store manager or in a similar retail management role.
• Prior experience in delivering training and coaching is a big plus.

Competencies :

• Multitasking and time-management skills.
• Ability to prioritize tasks.
• Highly organized and detail-oriented.
• Ability to work in a fast-paced, high-pressure environment.
• Strong communication and interpersonal skills.