Store Manager

DOLCE&GABBANA; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury fashion retailer located in Jeddah is seeking a Retail Manager with 5-10 years of experience in retail management. The ideal candidate will drive sales performance and ensure excellent client engagement while managing a large team. Responsibilities include maximizing store sales, mentoring staff, and maintaining operational integrity. This role requires strong leadership skills and a focus on client satisfaction, making it essential to maintain the highest level of service within the store.

Qualifications

• 5-10 years of retail experience.
• Experience in managing large teams.
• Ability to drive sales performance and client satisfaction.

Responsibilities

• Achieve store sales budget while ensuring operational integrity.
• Drive and maximize sales performance.
• Analyze store KPIs and develop strategies for performance standards.
• Conduct monthly coaching sessions with store staff.

Skills

Retail Management

Strong leadership skills

Clienteling

Strong people skills

Retail operations

Job description

Scope Of The Position

• Achieve store sales budget
• Lead and support all activities to achieve store business objectives, demonstrating an excellent client experience
• Perform with high integrity in company compliance with Corporate departments
• Ensure client satisfaction, support Sales Staff to drive sales, maximize productivity and profitability and compliance with company’s procedures within a store facility
• Be a role model ensuring the highest level of client service
• Represent the brand as an ambassador by promoting its’s values and ambitions within the market place

Key Responsibilities

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
• Prepare and analyze monthly store performance, reporting current business trends to cover every aspect of the business, as well as competitor performance, to ensure a business increase
• Analyze store KPIs and identify strategies to ensure performance standards are met
• Develop and implement business action plans in order to enhance sales for each product category and client tier segment
• Achieve the monthly target by utilizing a top client strategy to retain and develop high potential clients
• Handle and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches
• Participate to the Corporate review process for the Sale Staff
• Arrange and conduct monthly coaching sessions with the Sale Staff to review performance and provide constructive, timely feedback
• Grow the managerial competencies of Sales Manager role providing monthly coaching sessions to review performance and provide constructive, timely feedback
• Identify and create action plans, build development plans for all employees
• Facilitate the collaboration between the store and the Corporate departments in order to meet all DG policies and procedures
• Motivate and challenge the Staff of FoH and BoH to provide the highest level of client service
• Maintain full organization of company assets, for both the BoH and FoH guidelines where multiple ASM exist each of them has direct responsibility over specific business lines and hierarchical report of a portion of the team
• Collaborate to the definition of accurate schedules and leadership zoning, by analyzing the traffic trends and the peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
• Participate or, if requested, lead daily store meetings to communicate current business trends, relevant updates and motivate people
• Demonstrate sales leadership by playing an active role on the shop floor through client engagement and promote brand awareness
• Monitor and execute monthly CRM database reporting in order to:
• Assist in the execution of company CRM initiatives
• Capture meaningful clients’ data to build actions to develop opportunities with loyal and potential clients
• Train and develop the store Staff to ensure people are fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product knowledge support
• Participate in attracting, recruiting, and retaining a high performing team
• Ensure a consistent and branded onboarding experience for all new joiners
• Assist with the monitoring of store expenses, and maintenance of the store operating budget, while aiming to reduce overall cost
• Oversee the processing of daily incoming and outbound merchandise requests, shipments, logs of alterations, transfers, outside repairs, consignments, …
• Manage implementation and execution of all company initiatives within the store
• Support and maintain Visual Merchandising standards
• Oversee the inventory control
• Perform other duties as directed

Experience Required

• 5-10 years Retail experience
• Retail Management
• Retail operations
• Experience in managing large teams
• Strong people skills
• Strong leadership skills
• Clienteling