Specialist, Product

Olayan Saudi Holding Company; Medina Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent healthcare company in Saudi Arabia is seeking a professional responsible for delivering high-quality patient care. The role involves assisting the sales team, training customers on product usage, and providing technical support. Candidates must have a Bachelor's degree in Nursing or a medical degree and at least 1 year of experience in a healthcare environment. Strong communication and relationship-building skills are essential.

Qualifications

• Minimum 1 year experience in a Health care environment.
• Ability to handle urgent calls, emails, and messages.
• Strong relationship management skills.

Responsibilities

• Train and educate customers on product usage.
• Provide technical support and guidance to customers.
• Conduct daily customer visits as needed.
• Gather and share information with the sales team.

Skills

Customer support

Patient care

Technical support

Communication

Education

Bachelor’s degree in Nursing or medical/paramedical degree

Job description

Job description

Role Purpose

Responsible for the delivery of high-quality patient care at assigned accounts within his own geographical business area. Assisting the sales team to achieve team sales targets, patient targets and customer satisfaction for the assigned therapies and / or medical products. Utilize marketing tools and professional skills to attain goals as defined by best practice standards. Support Sales team with day‑to‑day activities and support patients on deliveries / product mix. Handling urgent calls, emails, and messages from patients and Product Specialist, answering customer queries, Developing and maintaining filing systems so as, to maintain sales records, prepare required reports.

Job Accountabilities & Activities

• Provide training and education to customers, sales teams, on product usage, troubleshooting, and best practices.
• PD Training and Education for the pts and there relative and HCP’s.
• Handling Costumer needs and Scientific concerns.
• Conduct daily visit with one of his Costumer as per plan and needed.
• Meet customer needs as first contact & company representative.
• Provide technical support and guidance to customers, including troubleshooting and resolving issues.
• Build and maintain strong relationships with customers to understand their needs and preferences.
• Daily report & work running process.
• Guide customers in the usage of Company products and therapies PD Education.
• Gather and share with other product Specialist and with line management all possible information.
• Meet customer needs as first contact & company representative.
• Create networks with HCP’s, Head of Department, and PD unit.
• Follow-up with patient requirements (Supply and Delivery).

Education & Certifications

Bachelor’s degree in Nursing or medical / paramedical degree is required.

Required Years of Experience

Minimum 1 years’ experience in a Health care environment.