Spa Manager

Domo Ventures W.L.L.; Riyad Al Khabra; On-site; SAR 120,000 - 150,000; Full time

Job summary

A beauty spa company in Riyadh is seeking a passionate Manager to oversee operations and ensure high-quality service. Candidates should have at least five years of relevant experience, strong leadership skills, and fluent English. This role includes managing staff training, guest relations, and overall spa performance to maintain exceptional standards.

Qualifications

• Minimum five years of experience in a similar business.
• Fluent in English.
• Ability to treat the business with care as if it were your own.

Responsibilities

• Manage day-to-day operations of the spa.
• Ensure staff are trained and equipped to deliver excellent service.
• Handle guest feedback and improve service performance.

Skills

Guest relations

Customer service

Spa management

Training and supervision

Education

Relevant recognized qualifications

Job description

Role Responsibility:
Beauty spa management
Treatment choice and schedules
Staffing
Training
Ensuring the spa is run to a high standard
Profitability
Complying with all government regulations

Detailed Duty & Responsibilities :

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empower associates to provide excellent customer service.
• Solicits associate feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Ensures associates understand expectations and parameters.
• Strives to improve service performance.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Managing the day-to-day operations of the spa.
• Ensures all associates have the proper supplies, equipment and uniforms.
• Observes service behaviors of associates and provides feedback to individuals.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Participates in associate progressive discipline procedures.
• Participates in an on-going associate recognition program.
• Reviews comment cards and guest satisfaction results with associates.
• Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Supervises on-going training initiatives and conducts training when appropriate.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.

You must have:
Relevant recognized qualifications
Have run and managed a similar business in Dubai before
Minimum five years of experience
Be driven to succeed
Treat the business as you would your own
Fluent in English.

Our client :

A Spa that provides beauty and general well-being services for women in the comfort of their homes in a professional, specialized, safe, and in amodern way ...

Two Spa managers - Riyadh and Khobar

Female 30-50 Years

Background - Spa - Massage - Nails hairstyle

Any nationality -With Transferable Iqama