Service Engineer

MSA, The Safety Company; Al Khobar, Al Jubayl, Dammam; Hybrid; SAR 15,000 - 25,000; Full time

Job summary

A leading safety solutions provider in Al Khobar seeks a Permanent Service Engineer to manage field service assignments for gas detection and monitoring systems. The role requires hands-on experience in servicing electronic and pneumatic products with 3-5 years of relevant field experience. Candidates must possess a University Diploma or Engineering Degree. Responsibilities include collaborating with service partners, providing warranty support, and nurturing customer relationships. This position supports a hybrid work environment.

Qualifications

• Diploma in any specialization with 5 years’ work experience or Engineering Graduate with 3 years’ work experience.
• 3-5 years of experience in servicing electronics, instrumentation, mechanical, and pneumatic products.

Responsibilities

• Manage service assignments including commissioning of gas detectors and systems.
• Assist Quality Engineer in preparing field visit reports and warranty management.
• Support and guide authorized service partners and end users.
• Develop strong customer relationships by offering responsive service.

Skills

Hands-on field experience

Electronics servicing

Mechanical servicing

Pneumatic products servicing

Instrumentation servicing

Education

University Diploma or Degree

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Purpose of Position (Summary)

This position is our permanent service engineer and reports to the Services and Solutions Manager and is responsible for successfully managing service assignments including but not limited to: commissioning of gas detectors, control panels, HVAC‑R and monitoring systems, SCBAs, Fall Protection PPE products and any other MSA products, and servicing, maintenance, onsite calibration, repair and training in Saudi Arabia.

The position promotes MSA’s service business by maintaining and developing business relationships with established channel partners, existing customers, and new customers.

Responsibilities

1. Execute Field Services (Project Start up and commissioning, on site paid repair, on site paid maintenance and new services including rental and training) – 50%
   • Co‑ordinate with FGFD Projects team to understand the upcoming project commissioning/expected schedules and plan for smooth execution.
   • Collaborate with the authorized service partners in the country, and support, guide end users to carry out calibration, repair, maintenance and training.
   • Extend sales support to the country sales managers and field sales managers for MSA products as required.
   • Engage with Middle East Regional Service office and collaborate in resolving warranty, quality and challenges concerning the products, and spare parts.
   • Manage service visits, on‑site commissioning, service requirements and assist ASPs in securing Annual Maintenance Contracts with existing installation base.
   • Executing on‑site paid repair and maintenance, and preventive maintenance as necessary.
2. Warranty and sales support – 35%
   • Assist the Quality Engineer by preparing relevant documents including the field visit reports to support customer quality notes, as well as managing warranty replacements.
   • Provide inspection, service, site visit reports, and calibration certificates, along with any other job‑specific documents to account revenue as necessary.
   • Support customers for sale of spare parts, services, and training through telephone, email, face‑to‑face, and on‑site assistance.
   • Report any issues or concerns raised by customers that can not be handled at site to management and suggest appropriate solutions.
   • Collaborate with Service Engineers and Sales Managers, and promptly raise alerts for any issues that may negatively impact MSA functions.
   • Develop and nurture strong customer relationships by offering quick and responsive service.
   • Monitor product performance and address any related issues.
   • Offer sales support to the customer‑facing team as necessary.
3. Authorized service partner support – 10%
   • Collaborate with the authorized service partners in the country, and support, guide end users to carry out calibration, repair, maintenance and training.
   • Assist ASPs in securing Annual Maintenance Contracts with existing installation base.
   • Assist in the implementation of MSA Service policies (ASPs) with selected/certified channel partners.
   • Periodically visit the ASPs to audit and ensure compliance and suggest for new ASPs to continue deliver consistent customer satisfaction.
4. Market research, understanding and representation – 5%
   • Represent MSA at local trade shows when required.
   • Attend service meetings and training as required.
   • Identify gaps in our Service channels and expand coverage of service support.

Qualifications

Education / Certifications

Required

• University Diploma or Degree: Diploma in any specialization with 5 years’ work experience (or) Engineering Graduate in any specialization with 3 years’ work experience.

Experience / Skills

• 3‑5 years of experience hands‑on field experience in servicing of electronics, instrumentation, mechanical, and pneumatic products.

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