Service Desk Specialist- Saudi Nationality

Alnafitha International for Information Technology; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT services company in Makkah Region is looking for a Technical Support Specialist to provide high-level support to users and manage installations of various IT equipment. Candidates should have 1-2 years of experience, along with ITIL Expert and MCSA certifications. This role involves troubleshooting technical issues, assisting infrastructure engineers, and ensuring timely ticket management. The ideal applicant will have a degree in computer science or a related field, demonstrating technical proficiency in IT systems.

Qualifications

• 1-2 years of practical experience in information technology.
• Knowledge in network engineering and IT infrastructure.

Responsibilities

• Provide technical support for users.
• Manage installation of desktop computers and accessories.
• Assist with technical support for networks and infrastructure.

Skills

Technical support experience

ITIL Expert certification

MCSA certification

Education

Degree in Computer Science or related field

Job description

Responsibilities

• Provide technical support for users.
• Manage and support the installation of desktop computers and accessories.
• Assisting infrastructure engineers with technical support for networks and infrastructure.
• Support in preparing audio and visual systems for meeting rooms.
• Support in preparing and installing networks, infrastructure, desktop computers, and accessories.
• Support in preparing printers and telephone communications devices.
• Provide all levels of support for monitoring and managing tickets.
• Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders.
• Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.

Requirements

• Practical experience in the field of information technology for a period 1-2 years.
• Degrees in the field of computer science, network engineering, IT infrastructure, and technical support.
• ITIL Expert (Must)
• MCSA Certified (Must)