Service Delivery Lead

Avensys Consulting; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global IT professional services firm in Riyadh is looking for a Service Delivery Lead with over 8 years of experience in IT Operations. The role involves leading service delivery, managing compliance standards, and driving improvements in service quality. The ideal candidate should be well-versed in ITIL processes and possess strong communication and stakeholder management skills. This position offers competitive salary and benefits, along with a collaborative work environment.

Benefits

Competitive salary

Attractive company benefits

Career progression opportunities

Qualifications

• 8+ years of experience in Service Delivery or IT Operations.
• Strong understanding of ITIL processes.
• Ability to manage service performance in fast-paced environments.

Responsibilities

• Lead day-to-day service delivery operations.
• Coordinate cross-functional teams for incident management.
• Conduct service reviews and monitor performance metrics.
• Act as primary point for critical incidents.
• Drive continuous improvement initiatives.

Skills

ITIL processes

Stakeholder management

Team coordination

ITSM tools experience

Communication

Tools

ServiceNow

Remedy

JIRA

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Service Delivery Lead. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Role: Service Delivery Lead

Location: Riyadh, Saudi Arabia

Type: Contract (3 months Contract -extendable)

Experience: 8+ years

Note: Looking for Immediate Joiners

Key Responsibilities

• Lead day-to-day service delivery operations ensuring adherence to SLAs, KPIs, and compliance standards.
• Coordinate and guide cross-functional teams to manage incident, problem, and request workflows efficiently.
• Conduct service reviews, monitor performance metrics, and implement strategies to improve service quality.
• Act as the primary escalation point for critical incidents, ensuring timely resolution and communication.
• Drive continuous improvement initiatives by identifying process gaps, analyzing trends, and implementing corrective actions.
• Prepare and present service performance reports to stakeholders and leadership teams.
• Collaborate with vendors, support teams, and business users to maintain seamless service operations.
• Ensure documentation, SOPs, and operational processes are up to date and aligned with best practices.

Required Experience & Skills

• 8+ years of experience in Service Delivery, IT Operations, or related roles.
• Strong understanding of ITIL processes (Incident, Problem, Change, Request Management).
• Proven ability to manage service performance in high-volume, fast-paced environments.
• Excellent communication, stakeholder management, and team-coordination skills.
• Experience with ITSM tools such as ServiceNow, Remedy, JIRA, or similar platforms.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [e-mail] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Kumar Ankush

Avensys Consulting Pte Ltd

Email: [e-mail]

Call: [phone] | Ext: 653

Privacy Statement

We take your personal data protection seriously and adhere to both EU and local data protections regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants