Service Coordinator

الشركة السعودية لمعدات الديزل المحدودة; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in diesel equipment in Al Khobar is seeking a professional to support the Service Manager in managing work orders, customer authorizations, and quotations. This role involves maintaining accurate records and ensuring timely reporting while handling communications with customers. Ideal candidates should have a high school diploma and knowledge of administrative procedures. Proficiency in MS Office is essential. The position offers an opportunity to work in a dynamic environment, contributing to efficient service operations.

Qualifications

• High school diploma required.
• ISO related courses are an advantage.

Responsibilities

• Manage work orders and provide summaries of WIP.
• Obtain customer authority for work and inform about costs.
• Provide quotations and create requisitions for work.
• Handle service-related complaints in absence of Service Manager.
• Maintain machine history and update quality systems.

Skills

Knowledge of administrative procedures

Proficiency in MS Word

Proficiency in Excel

Proficiency in Outlook

Stenography and transcription

Education

High school Diploma

ISO related courses

Job description

Job Purpose

To support the Service Manager by efficiently managing work orders, customer authorizations, quotations, and warranty/goodwill approvals. The role ensures accurate records, timely reporting, and compliance with quality systems while maintaining professional communication with customers and internal teams.

Primary Responsibilities

• Responsible for opening and closing of Work Orders and providing summary of WIP to the Service Manager
• When preparing a Work Order, obtain customer authority / agreement for the work to be performed, and inform the customer of the estimated repair cost and time to complete the work
• Provide quotations for Service operations to the Customer
• Create requisition for sublet work.
• Report to the Service Manager work to be carried out under warranty
• Request approval from Service Manager any work to be carried out under goodwill.
• File and update all types of service/technical publications and maintain Quality system
• Follow up with service manager & account department the status of account receivables and if credit limit exception occurs
• Report to Service Manager any service-related customer complaints and concerns in his absence
• Maintain machine history record
• To handle all telephone calls, whether internal or external, in a professional manner

Qualifications

• High school Diploma
• ISO related courses

Knowledge, Skills & Experience

• Knowledge of administrative and clerical procedures
• Working proficiency in MS Word, Excel and Outlook
• Designing forms, managing files and record‑keeping
• Stenography and transcription
• Ability to propose office procedures in line with company policies and business processes