Service Advisors

NewEast Isuzu KSA; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading automotive service company in Riyadh is seeking a Service Advisor to interface with customers, assess vehicle needs, and coordinate repairs. Candidates should have 5-7 years of experience in the commercial vehicle industry, excellent communication skills, and proficiency in Arabic and English. The role includes conducting inspections, providing cost estimates, and maintaining detailed service records. A competitive salary and benefits package are offered.

Benefits

Competitive salary

Benefits package

Supportive work environment

Qualifications

• 5-7 years of experience as a Service Advisor in the commercial vehicle industry.
• Excellent communication and interpersonal skills to effectively interact with customers.
• Valid driver's license and ability to test drive vehicles as needed.

Responsibilities

• Greet and interact with customers in a professional and courteous manner.
• Conduct thorough inspections of customer vehicles to identify service and repair requirements.
• Coordinate the repair process, communicating with technicians and parts personnel.

Skills

Communication skills

Knowledge of commercial vehicle systems

Customer service

Multitasking

Bilingual in Arabic and English

Tools

Service management software

Job description

Position : Service Advisor

Job Summary : The Service Advisor is responsible for interfacing with customers, assessing their vehicle service needs, and coordinating the repair process. This role requires strong communication skills, a solid understanding of commercial vehicle maintenance and repair, and the ability to provide high-quality customer service.

Key Responsibilities

• Greet and interact with customers in a professional and courteous manner
• Conduct thorough inspections of customer vehicles to identify service and repair requirements
• Explain findings and recommended services to customers, providing cost estimates
• Coordinate the repair process, communicating with technicians and parts personnel
• Follow up with customers on the status of their vehicle and ensure timely completion of work
• Maintain detailed records of all customer interactions and vehicle service history
• Assist with inventory management and ordering of necessary parts and materials
• Provide feedback and recommendations to improve department efficiency and customer satisfaction

Qualifications

• 5-7 years of experience as a Service Advisor in the commercial vehicle industry
• Strong knowledge of commercial vehicle systems, diagnostics, and repair procedures
• Excellent communication and interpersonal skills to effectively interact with customers
• Ability to multitask, prioritize, and manage time effectively
• Proficient in Arabic and English, both verbal and written
• Computer literate with experience using service management software
• Valid driver's license and ability to test drive vehicles as needed

Joining our team at NewEast Isuzu KSA means being part of a dynamic and growing company that values its employees and provides opportunities for career advancement. We offer a competitive salary, benefits package, and a supportive work environment.

If you are a customer-focused individual with a passion for the automotive industry, we want to hear from you! Apply now to become a part of our team as a Service Advisor.