Service Advisor

Petromin Corporation; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading automotive service provider in Jeddah is seeking a Services Advisor. This role involves assisting customers with their vehicle service needs, understanding dealership operations, and maintaining customer relationships. The ideal candidate will have a minimum of 3 years’ experience in automotive service, strong customer service skills, and fluency in English and Arabic. Responsibilities include managing warranty claims, ensuring compliance with automotive regulations, and communicating effectively with customers about their vehicle status.

Qualifications

• Minimum 3 years of experience in automotive service or customer service.
• Certifications in Automotive Service Excellence (ASE) preferred.
• Fluency in English and Arabic.

Responsibilities

• Assist customers with their vehicle service needs and provide updates on repairs.
• Develop and maintain customer relationships.
• Handle warranty claims and maintain service records.
• Ensure compliance with automotive regulations.

Skills

Comprehensive Vehicle Diagnostics

Warranty Claims Processing

Compliance with Automotive Regulations

Customer Service

Communication Skills

Education

High School Diploma or equivalent

Associate's degree in Automotive Technology

Tools

Diagnostic Tools

Job description

The Job Summary

The Services Advisor (3S) is responsible for assisting customers with their vehicle service needs and understanding of car dealership and maintenance ensuring exceptional customer service; enhancing customer experience and service by explaining complex vehicle issues in simple terms and recommending appropriate service options; developing and maintaining customer relationships, scheduling services, and ensuring seamless communication between the service team and customers; handling warranty claims, maintaining service records, and providing updates on vehicle status during repairs strictly complying with Nissan’s high standards, automotive regulations, and company policies and procedures.

Key Responsibilities / Accountabilities

Sr #

Technical / Job-Specific Competencies

1

Comprehensive Vehicle Diagnostics

• Develop an in-depth understanding of all major vehicle systems, including engines, transmissions, electronics, and hybrid technologies specific to models popular in the Saudi market.
• Regularly update skills with the latest advancements in Nissan vehicle features and technologies, focusing on new model releases and updates pertinent to Saudi Arabia.
• Utilize diagnostic tools to perform preliminary checks on vehicles to identify potential issues, facilitating a more streamlined diagnostic process by technicians.
• Effectively interpret the outcomes of diagnostic tests, enabling accurate communication and preliminary advice to customers regarding potential service needs.
• Address minor technical issues on-site, reducing turnaround time and improving customer satisfaction.
• Translate complex vehicle issues into understandable language for customers, advising on appropriate services or upgrades that align with their needs and budget.
• Serve as Nissan's representative, maintaining a professional and knowledgeable demeanor while updating customers on their vehicles repair status.
• Assist customers with ordering and locating hard-to-find or exotic vehicle parts, enhancing service satisfaction.
• Work as part of the management team to schedule technicians and enhance their safety, efficiency, and productivity.
• Handle parts orders and stock essential items like tires; determine which parts should be readily available and which are special orders to optimize shop operations.

2

Warranty Claims Processing

• Gain a thorough understanding of Nissan's warranty policies, especially as they apply within the Saudi market, to clearly explain what is covered to customers.
• Efficiently manage all service-related paperwork, ensuring accuracy in service orders, warranty claims, and compliance with Saudi regulatory standards.
• Keep comprehensive and organized records of customer interactions, service histories, and warranty claims to ensure continuity and accountability in service management.
• Scrutinize details of service claims to verify eligibility under warranty, ensuring alignment with Nissan’s guidelines and customer agreements.

3

Compliance with Automotive Regulations

• Ensure all service operations conform to the regulatory standards set forth by Saudi Arabian authorities, particularly those related to vehicle safety and emissions.
• Provide customers with detailed information on how regional regulations impact their service options, specifically regarding legalities around vehicle modifications and emissions standards.
• Stay abreast of changes in automotive regulations and standards, integrating new requirements promptly into service protocols.

The Job Profile

1

Educational Qualifications

High School Diploma or equivalent. Associate's degree in Automotive Technology is a plus.

2

Professional Certifications

Certifications in Automotive Service Excellence (ASE), particularly those related to customer service (C1) or other automotive specialties.

3

Experience

Minimum 3 years of experience in automotive service, customer service, or a related field.

4

Languages Proficiency

Fluency in English & Arabic languages