Senior Telecom Service Engineer

Hitachi; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading engineering solutions provider is looking for a Senior Service Engineer in Riyadh, Saudi Arabia. The role involves overseeing SLA programs and modifications of telecommunication systems, ensuring compliance with quality standards and safety regulations. Candidates should have a bachelor's or master’s degree in Telecommunication Engineering and 10-15 years of experience. Expertise in SDH, PDH, and Ethernet products, along with knowledge of various telecommunication technologies, is crucial. The position emphasizes safety, responsibility, and professional representation in project activities.

Qualifications

• 10-15 years of experience in Telecommunications.
• Expertise in SDH, PDH, Ethernet products.
• Experience with Ethernet Technologies IP, Switching and Routing, MPLS‑TP, Voice Technologies (SIP, VOIP) and network Management Systems.
• Knowledge of IEC101, IEC104, IEC61850 and legacy protocols used in Substation Automation Systems.
• Proficiency in both spoken and written English language.

Responsibilities

• Oversee SLA programs and modifications of telecommunication systems.
• Ensure completion of site activities in compliance with specifications.
• Advise clients on maintenance and upgrades of installations.
• Implement design changes and produce as-built project documentation.
• Assist Project Managers with claims and create work plans.
• Act as the lead for Service Engineering activities on projects.
• Coach Associate Service Engineers and manage external organizations.
• Ensure compliance with safety regulations and prepare project documentation.
• Proactively coordinate and report to the Service Engineering Team Leader.

Skills

Telecom MPLS‑TP Multiplexers

SDH Multiplexers

PDH Multiplexers

Wireless Routers/Bridges

Switches

Routers

PABX Systems

Network Management Products

MPLS‑TP

SIP

VOIP

Education

Bachelor or master’s degree in Telecommunication Engineering

Job description

Location: Riyadh, Saudi Arabia

Job Category: Engineering & Science

Schedule: Full time

Remote: No

The Opportunity

As a Senior Service Engineer, you will be responsible for overseeing SLA programs, retrofit upgrades, extensions, and modifications of telecommunication systems for assignments classified as medium or high complexity. You will ensure the efficient and cost‑effective completion of all site activities in compliance with contract specifications, quality standards, and safety requirements.

How You’ll Make an Impact

• Proficient in handling Telecom MPLS‑TP Multiplexers, SDH Multiplexers, PDH Multiplexers, Wireless Routers/Bridges, Switches, Routers, PABX Systems, and Network Management Products.
• Work as a Telecom Engineer in PDH, SDH, Ethernet, and MPLS‑TP technologies and collaborate with the tendering team to understand client specifications and propose technical solutions.
• Advise clients on maintenance and upgrades of existing installations and deliver presentations and training on new products/solutions to internal and external customers and represent Service Engineering in project and design review meetings.
• Implement design changes and produce as‑built project documentation and support continuous improvement through lessons learned feedback.
• Assist Project Managers with claims related to scope, cost, time, and risk and create work plans and cost estimates, ensuring timely and quality delivery within budget and coordinate site activities for customer acceptance certification.
• Act as the lead for Service Engineering activities on projects, ensuring professional representation.
• Manage external organizations providing equipment, systems, or services and coach Associate Service Engineers.
• Ensure compliance with safety regulations and contractual requirements and prepare project documentation for SAT and obtain necessary approvals.
• Maintain broad knowledge of HE systems and technical environments and follow safety rules on construction sites and HE HSE safety culture.
• Proactively coordinate and report to the Service Engineering Team Leader.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Live the Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor or master’s degree in Telecommunication Engineering.
• 10‑15 years of experience in Telecommunications.
• Expertise in SDH, PDH, Ethernet products.
• Experience with Ethernet Technologies IP, Switching and Routing, MPLS‑TP, Voice Technologies (SIP, VOIP) and network Management Systems.
• Knowledge of IEC101, IEC104, IEC61850 and other legacy protocols used in Substation Automation Systems.
• Proficiency in both spoken and written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.