Senior Key Account Manager

Tabby; Riyadh; Hybrid; SAR 224,000 - 300,000; Full time

Job summary

A fintech company seeks a Senior Account Manager to lead the Key Account Managers team. This role focuses on driving client satisfaction, managing account growth, and optimizing relationships with top-tier clients. Candidates should hold a Bachelor's degree, have proven account management experience, and possess strong analytical and problem-solving skills. The position is hybrid, located in Saudi Arabia, with flexible working hours and benefits including health insurance and stock options.

Benefits

Flexible working hours

Employee stock options

Health Insurance

Flexi Perks for personal development

Qualifications

• Proven experience in account management, sales, or a similar client-facing role.
• Exposure to metrics important to e-commerce businesses preferred.
• Ability to multitask and manage multiple key accounts simultaneously.

Responsibilities

• Lead a team of Key Account Managers to enhance client satisfaction.
• Identify and strategize high-growth potential accounts.
• Monitor and report on KAM accounts to extract actionable insights.

Skills

Team management

Data analytics

Relationship-building

Problem-solving

Fluent in Arabic

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

About us:

Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised $1+ billion in equity and debt funding from global and regional investors.

About the role:

The Senior Account Manager is responsible for leading a team of Key Account Managers (KAMs) who oversee large enterprises and major groups, ensuring client satisfaction and enhancing the overall client experience. This includes driving growth through cross-selling, upselling, and expanding clients’ engagement with Tabby’s diverse range of products and services.

Department: Account Management
Employment Type: Full Time
Location: UAE
Workplace type: Hybrid
Reporting To: Ana Alabau

Key Responsibilities

• Strategize High-Growth Potential Accounts: Identify and develop strategies for high-growth potential accounts through segmentation based on revenue potential, industry, and product engagement, ensuring strategic accounts are appropriately assigned to KAMs.
• Client Relationship Management: Build and maintain strong, long-term relationships with top-tier accounts, gaining a deep understanding of their business needs and goals. Support KAMs in driving account expansion by creating upsell and cross-sell opportunities, offering tailored solutions, increasing client adoption, and maximizing revenue growth.
• Project Collaboration: Contribute to cross-functional projects across Tabby, including product launches, product optimizations, and operational enhancements, to support broader business objectives.
• Data and Reporting: Monitor KAM accounts through comprehensive reporting that highlights key metrics and trends, tailored to each merchant’s needs. Extract actionable insights from complex data sets to identify opportunities for upselling, cross-selling, and service optimization, and guide KAMs accordingly. Additionally, track KAM performance against individual OKRs.
• Problem Solving: Proactively identify potential obstacles, address challenges promptly, and coordinate with cross-functional teams to develop effective, long-term solutions that prevent future issues and ensure client satisfaction.
• Cross-Functional Collaboration: Work closely with internal teams, including Sales, Product, Marketing, Tech, and Operations, to support organizational projects and identify strategic opportunities for upselling and cross-selling within KAM.
• Team Management: Lead and guide the KAM team by setting clear priorities, providing ongoing coaching, and ensuring alignment with overall account strategies. Oversee KAM performance, support professional development, and ensure effective collaboration to achieve portfolio growth objectives.

Skills, Knowledge and Expertise

• Bachelor’s degree in Business, Marketing, or a related field.
• Team management experience.
• Excellent soft skills.
• A knack for numbers and deriving insights from data.
• Proven experience in account management, sales, or a similar client-facing role.
• Exposure to metrics important to e-commerce businesses is preferred.
• Experience contributing to business projects and initiatives.
• Strong communication, data analytics, and relationship-building skills.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
• Fluent in Arabic.

Preferred Qualifications:

• Experience in the e-commerce/payments/tech industry.
• Strong understanding of sales and client growth strategies.
• Demonstrated ability to meet sales targets or KPIs.
• Strong analytical skills for interpreting client performance data.

Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance.
• Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised $1+ billion in equity and debt funding from global and regional investors.

Our Hiring Process

• Stage 1: Applied
• Stage 2: Review
• Stage 3: HR call @Tabby
• Stage 4: Assessment
• Stage 5: Technical interview @Tabby
• Stage 6: Final interview @Tabby
• Stage 7: Hired

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