Senior IT Support & Operations Lead

Ninja; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading retail company in Saudi Arabia is seeking a Senior IT Support Specialist responsible for ensuring seamless IT operations across all sites. This role supervises the IT support team, coordinates with business functions, and implements ITIL-based processes to maintain service continuity. The ideal candidate has over 4 years of IT support experience, strong troubleshooting skills, and relevant certifications. Join a dynamic environment where you can contribute to efficient business operations.

Qualifications

• Minimum of 4 years of experience in IT or technical support roles.
• Strong troubleshooting skills for hardware and software issues.
• Solid experience with ITIL processes and incident management.

Responsibilities

• Ensure seamless IT operations across all company sites.
• Supervise the IT support team and resolve complex issues.
• Coordinate with business functions and implement ITIL processes.

Skills

Troubleshooting

Strong communication

Incident management

Helpdesk operations

Education

Bachelor's degree in IT or Computer Science

ITIL Certification

Tools

MS 365

Google Workspace

Azure Fundamentals (AZ-900)

Job description

A leading retail company in Saudi Arabia is seeking a Senior IT Support Specialist responsible for ensuring seamless IT operations across all sites. This role supervises the IT support team, coordinates with business functions, and implements ITIL-based processes to maintain service continuity. The ideal candidate has over 4 years of IT support experience, strong troubleshooting skills, and relevant certifications. Join a dynamic environment where you can contribute to efficient business operations.