Senior E‑commerce CRM & Customer Experience Lead

Parker Connect; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A customer-centric company in Saudi Arabia is seeking a CRM Manager to enhance customer relationships through effective communication and support. The successful candidate will have at least 3 years of experience in e-commerce or digital marketing and a bachelor's degree in a relevant field. Responsibilities include managing customer inquiries, running CRM campaigns, and analyzing data to improve customer experiences. Proficiency in CRM software and exceptional communication skills are essential for this role.

Qualifications

• 3+ years experience in E-commerce or digital marketing.
• Proven experience in CRM management.
• Strong analytical skills with the ability to interpret customer data.

Responsibilities

• Handle customer inquiries through various channels efficiently.
• Gather and relay customer feedback to improve services.
• Educate customers on product features and maintain records.

Skills

CRM management

Customer communication

Analytical skills

Email marketing

Copywriting

Education

Bachelor's degree in Marketing, Business, or a related field

Tools

Microsoft Dynamics

Mailchimp

SMS Platforms

Job description

A customer-centric company in Saudi Arabia is seeking a CRM Manager to enhance customer relationships through effective communication and support. The successful candidate will have at least 3 years of experience in e-commerce or digital marketing and a bachelor's degree in a relevant field. Responsibilities include managing customer inquiries, running CRM campaigns, and analyzing data to improve customer experiences. Proficiency in CRM software and exceptional communication skills are essential for this role.