Senior Customer Fulfillment & Logistics Professional

SupportFinity™; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An international technology company is seeking a Senior Customer Fulfillment Logistics Professional in Riyadh. This role entails managing the full order fulfillment cycle, coordinating with internal teams, and optimizing transportation strategies. The ideal candidate will have a Bachelor's degree, extensive logistics experience, and proficiency in ERP systems. Strong communication skills in English and Arabic are essential. Training and mentorship opportunities available.

Benefits

Employee Assistance Program

Access to sustainable solutions

Personal development training

Mentorship program

Qualifications

• 710 years of experience in logistics or supply chain operations.
• Proven track record managing carriers and freight forwarders.
• Strong analytical and decision-making skills.

Responsibilities

• Manage the full order fulfillment cycle including invoicing.
• Coordinate with teams to secure product availability.
• Act as escalation point for delivery issues.
• Plan and optimize transportation for shipments.
• Maintain relationships with freight forwarders and carriers.

Skills

Strong knowledge of international shipping

Excellent communication skills

Analytical and problem-solving abilities

Stakeholder management skills

Proficiency in ERP and WMS systems

Advanced Microsoft Excel skills

Bilingual in English and Arabic

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration

Master’s degree (preferred)

Tools

SAP

Job description

Apply • Full‑time • Riyadh • Negotiable • Advanced (5–10 yrs)

Join Lenovo as a Senior Customer Fulfillment Logistics Professional! You will report to our Regional FFGL Lead.

Responsibilities

• Manage the full order fulfillment cycle, ensuring accurate entry, timely delivery, and invoicing.
• Coordinate with manufacturing, planning, and inventory teams to secure product availability and dispatch.
• Act as the escalation point for customer delivery issues and exceptions.
• Plan and optimize transportation for domestic and international shipments, ensuring cost efficiency.
• Maintain strong relationships with freight forwarders, carriers, and 3PL providers; negotiate rates and service terms.
• Ensure compliance with shipping documentation, customs regulations, and export/import controls.
• Monitor and report key KPIs (OTIF, lead times, backorder rates) and drive process improvements for efficiency and cost savings.
• Collaborate with cross‑functional teams to enhance service levels, reduce costs, and provide strategic insights on logistics trends.

Experience

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field (Master’s preferred).
• 710 years of experience in logistics, customer fulfillment, or supply chain operations, ideally in manufacturing or industrial sectors.
• Proven track record managing carriers, freight forwarders, and 3PL partners.
• Strong knowledge of international shipping, customs procedures, and trade compliance.
• Proficiency in ERP and WMS systems (e.g., SAP) and advanced Microsoft Excel skills. (Lean/Six Sigma is a plus)
• Strong analytical and problem‑solving abilities with data‑driven decision‑making.
• Excellent communication and stakeholder management skills.
• English and Arabic language necessary; Chinese is a plus.

What We Can Offer You

• An international team with a high focus on Gender Diversity.
• Employee Assistance Program, e.g., for psychological, legal, and financial consultancy.
• Access to sustainable solutions such as CO₂ Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
• Training for personal development – internal e‑learning development platform available for employees.
• Mentorship program.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, or basis of disability or any federal, state, or local protected class.