Senior Client Success Leader — Cloud Growth & Renewals

Oracle; Riyadh; Hybrid; SAR 80,000 - 100,000; Full time

Job summary

A leading cloud service provider seeks a Customer Success Manager in Riyadh to build strong customer relationships and lead a team. The ideal candidate will have over 7 years of experience in customer success management and a Master's degree. This role requires exceptional consultative skills and the ability to drive customer satisfaction metrics. Flexible work arrangements and opportunities for travel are available.

Benefits

Visibility in top projects

Opportunity for career growth

Access to a global customer success network

Qualifications

• Over 7 years of experience in customer success management.
• Ability to develop strong customer relationships.
• Flexibility to travel across the region when required.

Responsibilities

• Build and nurture relationships with key customers.
• Lead and mentor a team of Customer Success Representatives.
• Oversee new client onboarding processes.
• Identify upselling and cross-selling opportunities.

Skills

Customer relationship management

Leadership

Cloud delivery expertise

Sales collaboration

Consultative skills

Education

Master's degree or equivalent

Job description

A leading cloud service provider seeks a Customer Success Manager in Riyadh to build strong customer relationships and lead a team. The ideal candidate will have over 7 years of experience in customer success management and a Master's degree. This role requires exceptional consultative skills and the ability to drive customer satisfaction metrics. Flexible work arrangements and opportunities for travel are available.