Seller Operations Professional

DSM Grup; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Riyadh is looking for a Seller Operations Specialist to enhance collaboration between sellers and internal teams. The role involves monitoring seller performance, managing operational processes, and supporting key accounts. Candidates should have a Bachelor’s degree, experience in seller management, and fluency in English and Arabic. This position offers opportunities for professional growth and impact within a dynamic team.

Qualifications

• Bachelor’s degree in a relevant field.
• Extensive experience in seller management.
• Fluency in English and Arabic.

Responsibilities

• Coordinate with sellers for timely deliveries.
• Manage daily operational processes.
• Prepare operational performance reports.

Skills

Coordination

Problem-solving

Communication

Analytical skills

Education

Bachelor’s degree in Engineering or Management

Tools

MS Office (Excel)

Job description

About the Team

At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.

As a Seller Operations Specialist, you will play a key role in ensuring smooth collaboration between our sellers and internal teams. Your daily work will focus on monitoring operational algorithms, identifying potential seller issues, and providing timely solutions. You will support key accounts through proactive communication, training, and follow-ups, while also gathering feedback to improve processes. On a monthly basis, you will analyze seller performance, share results, and encourage adoption of value-adding processes such as fast delivery programs. This role requires strong coordination, problem-solving skills, and the ability to build lasting relationships with sellers.

Responsibilities

• Coordinate with sellers to ensure customer orders are delivered on time and in full.
• Work closely with sellers and internal teams on product procurement and availability.
• Manage daily operational processes and maintain clear communication with sellers.
• Visit and train sellers on-site to improve operational standards and practices.
• Prepare and share operational quality metrics and performance reports.
• Monitor seller performance, follow up on improvement areas, and lead related projects.
• Support the coordination and implementation of operational processes in new countries.

Expected Qualifications

• Bachelor’s degree in Engineering, Management, or a related field.
• Extensive experience in supplier or seller management.
• Strong command of MS Office, especially Excel.
• A data-driven mindset with strong analytical and problem-solving skills.
• Excellent communication and collaboration skills; proven team player.
• Fluency in English and Arabic communication, both written and verbal.