Security Supervisor

Osool Integrated Real Estate.; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading real estate company in Jeddah is seeking a Security Supervisor to oversee security operations, ensure safety and compliance with standards, and deliver exemplary customer service to residents and visitors. The ideal candidate should have a bachelor's degree, professional security certifications, and be fluent in English and Arabic.

Qualifications

• Minimum holder of bachelor's degree.
• Graduate with minimum 1 year of experience.
• Professional certificates such as CISSP, CISM, CPP, or similar.

Responsibilities

• Oversee operational performance of security services.
• Implement policies and procedures within security operations.
• Monitor security systems including cameras and alarms.

Skills

Fluent in English

Fluent in Arabic

Experience in security management

Education

Bachelor's Degree

Professional Certificates (CISSP, CISM, CPP)

Job description

Overview

TheSecuritySupervisorisanintegralpartofthefacilitiesmanagementteamandsupportsthesecuritymanagerinoverseeingtheoperationalperformanceoftheserviceproviderwithintheresidentialcompoundtoprovideasafeandsecureenvironment.Theroleundertakesallaspectsofsecurityservices,iscustomerfacingandleadsbyexamplebydeliveringexemplarycustomerservicetointernalandexternalstakeholderstoensurestandardsandreputationsaremaintained.

Key Accountabilities

• Responsibleforimplementingpolicies,proceduresandworkinstructionswithinthesecurityoperationsandinaccordancewiththedefinedcertificationtargetssuchasISO18788and14001.
• Monitortheserviceprovidersagreedprocessesasreferencedinthecontractandhighlightanydeviationsaspartofthedailylog.
• Workcloselywiththeserviceprovidertoensurethatworkforcedeployedareinlinewiththeserviceagreementandpatrollingisinharmonywithagreedprocessandcapturedthroughtheguardtoursystemorequivalent.
• Monitor,report,log,andactioninrespecttoguardsconsistentlybeingequippedwithbatons,whistles,flashlightsandcommunicationequipment(longrangehandheldunits,cellulartelephones).
• Emergencyproceduresareavailable,understoodandpracticedensuringtheserviceproviderisfullybriefedandawareofallrelatedprocesses.
• Consistentlyobservethebehaviorofguardsatthemaingatetoensureresidentsandvisitorsguestscanaccessthepropertyandreceivingaseamlesscustomerexperience.
• Constantlyreviewaccesscontrolsystemstoensuretheyarefunctioningproperly,andservicecontinuityisapplied.
• Overseethekeycontrolprogrammeandsystemincludingstorage,allocation,distribution,masterkeymanagement,conductingregularaudits,vacantunitinspection,provisionoftrainingetctoensuretheorganisation'sassetsandpersonnelaresafeandsecure,andtenants,visitorsandmanagementhavethenecessaryaccesstosecuredspaces.
• Ensuremeasureswhichhavebeeninstatedtocontrolthespeedofvehiclesinthecommunitysuchassignage,speedbumpsetc,areeffective,ingoodworkingorderandbeingobservedbyresidents,visitorsandserviceproviders.
• Prepareparkingviolationnoticesforcarsthatareimproperlyorillegallyparkedandincludeaspartofthedailylogforthetenantrelationsteamtoprocessthefollowingday.
• Supervisethemanagement,controlandcoordinationalldeliveriestothecompound,includingthoserequitedbyF&Boutletsandoperators,serviceprovidersandresidents.
• Monitortheuseofthepublicaddressvoice activationsystemensuring announcementsarepre-recorded,translated,relevant,andclear.
• Overseetheradioandheadsetmanagementensuringcorrectcharging,useprotocol,spares,storing,volumelevelsetc.
• Encourage,educate,supportguardsinfindingabalancebetweenprovidingprivacyandrespecttoresidents,andbeingcustomerfocused,facingandakeypartofthecustomerjourneyandpositivecompoundexperience.
• Communicatewithexternalstakeholders,suchaslawenforcementagenciesandemergencyserviceswhererequired.
• Takesproactivestepstoprovideasafeandsecureenvironmentforallusersofthecommunity.
• EnsurethatthecontrolroomisalwaysstaffedandreportanyissueswiththemonitoringandrecordingequipmenttotheFMteam.
• Monitorsecuritysystems,includingcameras,alarms,andaccesscontrolsystems,toensuretheyarefunctioningproperly.
• Maintainrecordsandpreparereportsofworkactivitiesincludingincident,accidentsandinvestigationandsubmittothesecuritymanagerdaily.
• Respondtosecurityincidents,suchasbreaches,thefts,orothersecurity-relatedincidents,andtakesappropriateactiontomitigatethesituation.
• Monitorallreportingandincidents,accidentauthoringincludingsubmissionofthedailylogandcoordinationwithhelpdesk,CAFMetc.collatingkeyinformationfromrelevantdepartmentsallinaccordancewiththeagreedproceduresanddatamanagementpolicies.
• Ensurethatpaperordigitaltimesheetsandsimilarreportingsystemsaregeneratedandsubmittedasperagreedtimescales.
• ComplywithOsool'sCodeofConductassetoutwithintheemployeehandbook)andallrelevantbusinessprocesses,proceduresandworkinstructionstooperatewiththeappropriatesafety,qualityandgovernancestandards.
• Exerciseadutyofcareforyourhealth,safetyandwelfare,andtakeallreasonablestepstoppreventharmorinjurytoothersbyassessingrisksandhazards,implementingsafetymeasures,andtakingappropriateactionwhennecessary.
• PromoteapositiveHSEandinformationsecuritycultureamongpeers,serviceprovidersandallotherpartiesinteractingwiththeOsoolbrand.

Job Requirements

• Minimum,holderofbachelor’sdegree.
• GraduatewithMinimum1YearsofExperience
• ProfessionalCertificatesCISSP,CISM,CPP,orsimilar.
• Internationallyrecognisedfirstaid,CPRandAEDcertificate.
• FluentinverbalandwrittenEnglishandArabic.