Salon Receptionist

Glow Sanctuary; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A high-end salon in Jeddah seeks a Salon Hostess to enhance the guest experience. Responsibilities include greeting guests, managing bookings, and ensuring top service standards. Ideal candidates have salon experience, excellent grooming, and a friendly demeanor. This role requires a focus on professionalism and customer satisfaction.

Qualifications

• One (1) year Salon Hostess experience in an international standard spa.
• Ability to maintain high energy and professionalism in service.

Responsibilities

• Greet and welcome all guests in a friendly and professional manner.
• Ensure the salon is ready daily and check all bookings in advance.
• Handle guest queries and complaints efficiently.
• Conduct check-in, check-out, and payment procedures.

Skills

High energy and flexible

Immaculate grooming standards

Excellent customer service

Strong communication skills

Education

Business Administration/Personal Assistant/Secretary Certificate

Sales and/or customer service training

Job description

Responsibilities

• To greet and welcome all guests in a friendly professional manner and relay the image of the brand and concept to new and existing guests
• To ensure the salon is ready at the start of each day and all bookings are checked in advance
• Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
• To make bookings smartly and to understand in detail of skills sets of each technician/stylist
• Record reservations and manage the appointment schedule
• Conduct confirmation calls
• To pamper and look after guests within the salon
• Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
• To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
• To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
• Monitoring and record keeping of treatment timing of the technicians
• Assisting supervisor/ manager in monitoring staff grooming and appearance
• Acquire and maintain an excellent working knowledge of the computer and booking system
• Create content, taking photographs, videos for company Social Media channels as per instructions from management
• Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions
• Responsible for cash sales and following proper cash handling procedures
• Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
• Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
• Ensure adequate supplies are available at all times, including stationeries, printed materials, printer cartridges, tea, coffee and cleaning materials
• Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products
• Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
• Monitor quality of the interior of salon, report any maintenance issues to the manager
• Effectively communicate with all employees within the salon and be of support to their roles
• Ensure the Hostess area is clean and presentable at all times
• Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals

General requirements

• Maintain immaculate grooming standards at all time
• High energy and flexible, Friendly and approachable to clients and staff all the time
• Personality fit with our brand DNA, style and spirit
• To utilize working hours productively
• To assist fellow members of the team in their work and show support
• To attend and be committed towards training and progression within the Salon
• To apply professionalism and a high level of customer service at all time
• Delivering results within a highly motivated and fast paced environment.
• To understand and adhere to company POLICIES & PROCEDURES and SOPs. Review periodically and ensure compliance

Minimum educational qualification(s)

• Business Administration/Personal Assistant/Secretary Certificate an advantage
• Sales and/or customer service training an advantage

Minimum work experience required

Languages required:

• One (1) year Salon Hostess experience in an international standard spa