Sales Agent - Food & Beverage - Jumeirah Jabal Omar Hotel

DUBAI HOLDING; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hospitality brand in Saudi Arabia is seeking a Sales Agent for its Food and Beverage Department. The role involves supporting guests with their food and beverage needs, recording preferences, and ensuring the highest service standards. Ideal candidates should possess strong communication skills, a customer service orientation, and knowledge of food pairings. A competitive salary and attractive benefits are offered, making this an appealing opportunity for high performers in the hospitality industry.

Benefits

Attractive salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care package

Flights home

Qualifications

• Strong communication and interpersonal skills essential.
• Knowledge of food and drink pairings preferred.
• Customer service experience is crucial.

Responsibilities

• Support guests with food and beverage inquiries.
• Record guest preferences and liaise with relevant functions.
• Seek guest feedback to maintain high service standards.

Skills

Strong communication and interpersonal skills

Knowledge of food and drink pairings

Strong customer service orientation

Adaptability and appreciation of cultural diversity

Team player with accuracy and attention to detail

Ability to multitask & work well under pressure

Job description

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world‑class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Sales Agent for Food and Beverage Department to join Jumeirah Group.

The main duties and responsibilities of this role:

• Provide support to guests in their food and beverage process through the explanation of the SBU’s offerings, the clarification of any questions and the resolution of any technical issues, to ensure that accurate and fit‑for‑purpose information is provided to guests.
• Record guest preferences and special requests during sales efforts and liaise with the relevant functions to ensure that those requests are fulfilled whenever possible.
• Seek feedback from guests and provide assistance on comments raised in order to ensure the SBU provides the highest standards of guest service.
• Implement menu knowledge of the IRD and restaurant.
• Ensure to update the Information board on daily basis.
• Follow the producer to properly handover the shift.

About You

The ideal candidate for this position will have the following experience and qualifications:

Essential

• Strong communication and interpersonal skills.
• Knowledge of food and drink pairings, wine pairings, spirits & cocktails.
• Strong customer service orientation.
• Adaptability and appreciation of cultural diversity.
• Team Player with accuracy and attention to detail.
• Reliable, Honest and Sincere showing high level of energy.
• Ability to multitask & work well under pressure.

Desired

• Preferred to be experienced in luxury hospitality.
• Previous experience in a similar role highly regarded

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.