Reservations Supervisor - ( Local Only)

Four Seasons Hotels and Resorts; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prestigious luxury hotel in Riyadh is seeking a Core Reservations Supervisor to manage the reservations team. In this role, you will ensure smooth operations and coordinate with various departments to maximize room revenue and enhance guest satisfaction. Candidates should possess leadership experience, a background in hospitality management, and strong organizational skills. This position offers a competitive net salary in a tax-free environment, along with housing, transportation, and generous vacation time.

Benefits

Competitive Net Salary

Housing and Transportation provided

30 days vacation + 10 Public Holidays

Paid Home-Leave Tickets

Complimentary Employee Meals

Medical & Life Insurance

Employee Assistance Program

Worldwide Complimentary Room Nights

Laundry/Dry Cleaning for Work Attire

Opportunities for Growth & Development

Qualifications

• Extensive knowledge of revenue optimization and room inventory management.
• Proven experience supervising a reservations or rooms division team.
• Ability to manage multiple tasks and improve efficiency.

Responsibilities

• Manage the reservations team ensuring smooth operations.
• Coordinate with departments to maximize revenue.
• Deliver excellent guest service and coach the team.

Skills

Leadership skills

Guest service

Communication skills

Analytical skills

Organizational skills

Education

College education in hospitality management

Tools

Hotel reservation systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

About the Role:

As a Core Reservations Supervisor, you will manage the reservations team, ensuring smooth operations, accurate bookings, and excellent guest service. You will coach and support the team while coordinating with other departments to maximize room revenue and guest satisfaction.

Four Seasons Hotel Riyadh:

Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, with 276 spacious and light-filled rooms, including 39 luxurious suites.

Areas of responsibility: Core Reservations, Sales, Rooms Division

Food & Beverage:

The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests. Our event facilities, with a mix of Ballrooms and Meeting Rooms, provide 7,213 square meters (77,640 square feet) of space, ideal for a wide range of events.

SPA and Wellness:

Our world-class spa offers 8 treatment rooms for male guests and 1 treatment room for female guests, complemented by high-end fitness facilities. The Spa team of 25 colleagues is dedicated to providing exceptional service and a luxurious experience for our guests.

Knowledge and Skills:

• College education or equivalent experience in hospitality management.
• Extensive knowledge of hotel reservation systems, room inventory management, and revenue optimization.
• Strong leadership skills with proven experience in supervising or managing a reservations or rooms division team.
• Excellent computer, analytical, and organizational skills.
• Exceptional guest service, sales, and communication skills.
• Ability to manage multiple tasks, improve efficiency, and motivate a team.
• Commitment to upholding Four Seasons’ standards of excellence and service.

What to Expect:

• Competitive Net Salary in a Tax-Free Environment
• Housing and Transportation provided
• 30 days vacation + 10 Public Holidays per year
• Paid Home-Leave Tickets
• Complimentary Employee Meals
• Medical & Life Insurance
• Employee Assistance Program
• Worldwide Complimentary Room Nights with Four Seasons
• Laundry/Dry Cleaning for Work Attire
• Opportunities for Growth & Development