Reservations & Guest Services Specialist

M Hotel Al Dana Makkah By Millennium; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prestigious hotel in Makkah is seeking a Reservations Agent to serve as the first point of contact for guests. In this role, you will assist guests in making room reservations via multiple channels, provide information about room availability and hotel amenities, and ensure reservations are processed accurately. The ideal candidate will have strong customer service skills and be committed to maintaining high standards of guest satisfaction. This position offers the opportunity to contribute positively to the guest experience while working in a dynamic environment.

Qualifications

• Strong customer service background and responsiveness to guest inquiries.
• Ability to assist in booking reservations accurately and efficiently.
• Knowledge of hotel procedures and policies is beneficial.

Responsibilities

• Assist guests with making room reservations via phone, email, and online.
• Provide detailed information about hotel amenities and rates.
• Ensure efficient processing of guest bookings and inquiries.

Skills

Customer service excellence

Reservation management

Communication skills

Attention to detail

Job description

A prestigious hotel in Makkah is seeking a Reservations Agent to serve as the first point of contact for guests. In this role, you will assist guests in making room reservations via multiple channels, provide information about room availability and hotel amenities, and ensure reservations are processed accurately. The ideal candidate will have strong customer service skills and be committed to maintaining high standards of guest satisfaction. This position offers the opportunity to contribute positively to the guest experience while working in a dynamic environment.