Reservations Agent - Saudi Talent

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel in Makkah is seeking a Revenue professional to deliver exceptional customer service in managing guest room reservations. The ideal candidate will have a diploma in hospitality and experience in hotel reservations, alongside strong computer literacy and communication skills. Responsibilities include processing reservations, maintaining room status, and ensuring high standards of service. This role demands a proactive approach to guest relations and the ability to adapt to various situations.

Qualifications

• Previous experience in hotel reservations is mandatory.
• Excellent communication skills in English, additional languages are a plus.

Responsibilities

• Process and confirm guest room reservations.
• Maintain accurate room status and respond to inquiries.
• Organize visa requests and promote hotel facilities.

Skills

Customer service

Hotel reservations

Communication skills

Computer literate

Education

Diploma or degree in hospitality

Job description

We are currently seeking passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavors to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails.
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.

Skills

• Education: Diploma / degree within the hospitality field.
• Qualifications: previous experience in hotel reservations.
• Computer literate with excellent communication skills, written and oral proficiency in English, additional language skills are an asset.

Knowledge & Competencies

• Understand the job.
• Teamwork.
• Taking Responsibility.
• Recognising Differences.
• Adaptability.
• Customer Focus.