Reservations Agent (Saudi National)

Accor Hotels; AlUla; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel group in AlUla, Saudi Arabia seeks a customer service professional. The role involves assisting customers with travel options, making reservations, and handling inquiries. Ideal candidates should have a high school diploma and preferably hold a travel certification. Experience in sales and customer service is crucial, alongside proficiency in Microsoft Office. This role offers flexible hours and opportunities in a vibrant hospitality environment.

Qualifications

• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Data entry experience.
• Flexible working hours.

Responsibilities

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages.
• Providing support to customers who may need to amend or cancel a reservation.

Skills

Customer-service experience

Excellent written and verbal communication skills

Multi-tasking and time-management skills

Education

High school diploma

Certified travel associate (CTA) or certified travel counselor (CTC), preferred

Tools

Microsoft Office Suite

Job description

Company Description

Banyan Tree AlUla is a tranquil desert retreat that sets the gold standard for luxury hotels in AlUla, Saudi Arabia. Located in one of the world's most exciting travel destinations, our 5-star hotel is deeply inspired by the magical surroundings of the Ashar Valley. Here, guests are enveloped in breathtaking vistas, from sweeping desert sands to towering sandstone cliffs and rugged rock formations.

Experience luxury living at this oasis, where each of our elegant tented villas whispers tales of Arabian opulence. Authentic, handcrafted antiques decorate every corner, high ceilings soar above, and canopy tents pay tribute to the land, seamlessly blending with the desert scenery.

Job Description

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Qualifications

• High school diploma.
• Certified travel associate (CTA) or certified travel counselor (CTC), preferred.
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite.
• Data entry experience.
• Flexible working hours.